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important to McDonald’s as a brand – is in action when you go to their restaurants. How the employees feel, how the customers are treated and how both are central to everything. This is absolutely what it’s all about. It’s just affirming for me everything I’ve believed in so far – my values and theirs very much align. Such a great thing has come together!


So McDonald’s is a people business? There’s no greater advocate than us franchisees. I’ve spoken to six of them and they’re all at different stages of their journey – some brand new, some have been franchisees for years, but the message was always the same: it’s all about people – they all still absolutely love what they do, they love the brand and they love their business. It feels like you’re part of a community, which is good, you don’t feel alone in it at all. Hopefully, I’ll be sharing my experience and insights with new franchisees in the future.


Can you share your plans for the future? I like to think I would be a multi-unit operator, and to be part of the teams that help influence and steer how the business is going. I love to see how the whole machinery of business works. I feel like I’m in just the right place and I felt that right away. From the beginning I felt: “This is what I want, this is what I want more than anything!” I quite enjoyed my old job but I wanted this. I desperately did. Especially once I’d started that journey with McDonald’s, and so to be here now just feels amazing and very, very surreal! Getting the call to tell me I’d been


successful as a franchisee applicant was one of the best days of my life! You’ve put your heart and soul into the process and then you have this life-changing moment!


Any advice for budding franchisees? Just go for it! Take that leap, why not? I was definitely nervous but I’d say: “Don’t regret not doing it!” I’m so pleased I didn’t wait another five or


16 | The Franchise Magazine 2020


“McDonald’s was a very obvious choice for me. I wanted to work for myself, I knew the opportunities they had... it’s fascinating, it keeps innovating... Yes, this is the place for me!”


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