Franchise Focus The future of care
Scott MacRae’s Right at Home franchise features future-facing innovations in care technology
INVESTMENT LEVEL: FROM £120,000 S
cott MacRae sought a complete career change after years of globetrotting as a sales director for a microchip business. Now owner of a Right at Home
quality homecare franchise in Maidenhead, he has channelled his interest in technology into piloting a paperless operational system. Scott says: “I got used to waking up in
diff erent hotel rooms – not as glamourous as it sounds! It got to the point where I decided I needed a total change, so I completed a psychometric test to see what else I was suited to. “My fi rst reaction to the quality homecare sector was: ‘I don’t know if I can do that.’ But I quite quickly realised that this was a business where I could really make a diff erence – that’s not something that I could say in my previous career, or the other franchises I was considering. “In hindsight I should probably have looked at it earlier, as I love what I do now,
and my work-life balance has completely turned around. I walk to work and see my children morning and evening, whereas before I missed a lot.
“I’ve built a team of people who are passionate about doing the job well, and we won some good awards last year, including a regional Fast-Growing Business award and being recognised as one of the top 10 agencies in the South East. “Right at Home’s MD has been a successful franchisee, so he knows exactly what it’s like, and is very focused on making sure the framework supports rather than hinders our ability to run our own business.
“I enjoy being able to work with Right at Home on key developments; our offi ce was one of the fi rst in the group to go paperless after we piloted the new software. “It’s great – it allows real-time monitoring and communication, which benefi ts us as a business but is also fantastic for remote
Scott MacRae
families; we’ve a chap in Australia who can now see who has been to visit his mum, how long they spent together, what they’ve done and how she’s been.” Scott concludes: “Technology will never
replace human care and compassion, but it’s great to get the two complementing each other so well.”
Right at Home Homecare
www.rightathomefranchising.co.uk franchising@rightathomeuk.com 0151 305 0755
JOIN A COMMUNITY OF
BUSINESS OWNERS WHO CARE WITH RIGHT AT HOME
Our franchisees build more than just a business, they build a care team dedicated to going the extra mile. With 6.5 million seniors requiring daily assistance, Right at Home offers exceptional home-based care, with the aim of making a difference every day.
With or without previous care experience, you can build a truly rewarding business Our RightStart training programme guides you through every step of the way Be part of a unique caring culture of driven business owners With the support of a strong head office team, deliver the highest standard of care
If you share our franchisee’s passion to make a valuable difference to your local community, find out whether our award-winning management franchise could be for you.
Meet us at our next Discovery Day. Get the conversation started! Contact Kate Dilworth
0151 305 0755
franchising@rightathome.com www.rightathomefranchising.co.uk
April 2018 |
BusinessFranchise.com | 81
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