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Belshaw The whole package at Duck Donuts


Customization and quick service are key to Duck Donuts spreading its wings internationally. The Mechanicsburg, Pa.-based chain opened stores in Northern Ireland and the Bahamas in fall 2024, bringing its international presence to 15 stores on top of its 150 across the U.S., with plans to open 30 or more stores annually. Crucial to its expansion has partly been thanks to Belshaw’s efficient, standardized equipment package. Inspired by donuts he enjoyed


on vacation, Russ DiGilio opened the first Duck Donuts in Kitty Hawk, N.C., in 2007. By 2013, the brand had received numerous requests from vacationers who missed its sweet treats after returning home, prompting the decision to franchise. “Demand became so high that my dad thought himself silly if he didn’t look into that venture,” says Marissa Heath, franchise director of onboarding and daughter of DiGilio. Each Duck Donuts store


prepares its donuts to order in front of customers, and then customizes them with dips, toppings and drizzles. The experience is customizable, and it’s fast. Each donut takes 115 to 125 seconds to cook in a Donut Robot®


Automatic Fryer from


Belshaw. They cool for about 30 seconds, then an employee dips, tops and drizzles. Stores have two Belshaw fryers


Metro helped Pink Shell be better equipped "for its next 70 years"


in case there’s an equipment problem, so they don’t need to halt operations. Each store has a complete equipment package from Belshaw, including an EZMelt shortening melter-filter that keeps


Aliworld 93


oil hot and melted. It also functions as a filtration system, removing all particulates from the oil, which extends its usability and reduces the frequency of oil changes. For those rare occasions when


a repair is necessary, Duck Donuts has equipped each location with a spare parts kit from Belshaw. They also recommend each franchisee buy the same package from Belshaw, which includes hand-held depositors, plungers and hoppers, to allow stores to offer different flavors, shapes and sizes. Duck Donuts has


also considered using Belshaw’s Insider unit,


which would allow it to move into nontraditional locations where there’s no hood; instead, the unit recirculates air within itself. “The focus is trying to get


into these nontraditional spots,” says Heath. “They would all probably use this Insider unit unless there was a hood system already established.”


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