DIHR equipment is perfect for a high-intensity warewashing environment such as Oktoberfest, says Hubert Hackl (below)
a dishwasher designed like a Formula 1 car; we need one like a tank
Hubert Hackl, Hackl GmbH
of the most important things our clients need is a solid and stable dishwasher.”
Helles kitchen Given the number of people attending the event, the quantity of dishes and glasses that need to be washed is truly staggering. Te intensive use of dishwashers and glasswashers makes robust and reliable equipment essential, as the event otherwise could grind to a halt. “Te dishwasher and glasswasher need to run almost all of the time,” says Hackl. “We need to clean up to 2,000 one-liter glasses per hour, per machine, and the dishwashers need to handle around 3,000 dishes per hour. Te machines run constantly throughout the day – they only get to rest between midnight and 6:00am.” In a high-intensity warewashing environment
like this, certain design features are a must. Foremost of these is simplicity. Tousands of casual workers are hired for the event, so operation needs to be straightforward. “Te people working these machines don’t need to be engineers or doctors,” says Hackl. “Tey don’t need to know German or English very well, because the operational instructions are clear and easy. Tere are no big displays, detailing every small fault – just simple on/off controls. We don’t need a dishwasher designed like a Formula 1 car; we need one that is like a tank.” At the same time, high standards of
performance are essential. Officials from the City of Munich monitor hygiene standards and operators need to be able to show that glasses
are fresh and ready-to-use after the washing process. Given the high temperatures at which professional dishwashers normally work, this isn't easy to achieve.
In-tents assembly Hackl used German warewashing machines in the 1990s, but logistics became a problem. He couldn’t find a machine that combined the required capacity, durability and high- performance level with a modular easy-to-set-up design. “We had to get big machines delivered and assemble them within the tent, which took a long time and was not efficient,” he says. Setting up is a massive task. “We have six
weeks to deliver and install 1,500 pieces of equipment for Oktoberfest, and warewashers are the biggest units in the tents,” he adds. “DIHR was the first supplier to have a six- meter flight-type machine with the capacity we needed, and which could be transported on a forklift without changing the whole system.” Hackl’s relationship with DIHR is now
approaching 30 years. Cooperation between the companies has grown, underpinned by high satisfaction levels regarding both the equipment – from QX and RX potwashers to the smaller Optima and Electron undercounter machines – and the speedy response to any queries. “We listen to our clients, and we are always ready to improve,” says Giovanni Bianco, sales manager at DIHR. “Te feedback we get from experts who see the machines working on-site is valuable. We
need their eyes and ears to keep improving the technology. For example, on a pre-wash module on the flight-type machines – which consist of pre-wash, wash and rinse zones – water was flowing from one tank to the other. We acted quickly to solve the problem.” For both parties, the relationship is as
important as the engineering. Without that, festival goers might find themselves going that little bit thirstier. So, come October, raise a stein to Hackl and DIHR. ■
BRAND WATCH
We don’t need
40
DIHR has 40 years of experience in serving hotel and restaurant businesses worldwide
20,000 120
The company produces 20,000 units annually across 20 different product ranges
Headquartered in Castelfranco Veneto, Italy, DIHR distributes to 120 countries worldwide
dihr.com Aliworld 55
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