hot meals available between 11:30am and 6:15pm, which required a big shift in staff work schedules. Also, patients can now order meals by phone, rather than putting in a written choice the day before. “We can now nudge people towards healthy food
and get them to choose things that suit their diet, which is a totally new part of the service,” says de Bont. “Previously, nurses delivered and collected food. Now, hospitality is done from the back door of the kitchen and delivered with a smile by specialist staff. Most people can eat normally, so we do not need a nurse to deliver food, unless the patient needs some help with eating.”
Better by design Shifting from three fixed mealtimes to an all-day foodservice system, with visitors and patients making their choice of food less than an hour before eating, rather than one day before, meant rethinking their equipment. Enter temp-rite, the clinic’s long- time partner. To support the new model, temp-rite supplied 24
custom-built serving trolleys, purpose-designed to meet the clinic's needs. “We had been a partner of the clinic for a long time, and we had the best-fitting solution for this room-service concept together with Sodexo NL. More than 90% of our company sales are in the healthcare sector, so we understand the needs of our clients,” says Aimé Eijssen, area manager of temp-rite Netherlands. “We already knew temp-rite, so we got in touch
with them to provide the induction activators, bases and insulated domes to keep the food warm,” says de Bont. “Tere is a warming plate in the bases that is
activated with induction, and the meal is placed on top under a dome, so it can be kept warm for at least 60 minutes. In fact, we helped design new trolleys with temp-rite that can serve up to ten meals to patients at the same time.” While many clients can use equipment from
temp-rite’s existing product portfolio, the company also offers custom solutions when needed – like this specially developed trolley for Jeroen Bosch Clinic. Te heart of the system is the innovative and user-
friendly induction-based Activator appliance, which was developed by American sister company Aladdin Temp-Rite. Te compact system guarantees HACCP-
compliant minimum temperatures and impresses with its robust and safe handling. Te newly designed trolleys also include ergonomic handles for easier transport throughout the hospital. Although foodservice should only take 45 minutes, the temp- active system keeps food hot for an hour or more, giving staff flexibility in busy clinical environments.
The power of partnership Trough a close working relationship with its client, temp-rite was able to design the ideal solution for the clinic. “Because the patient’s recovery is the top priority, the clinic’s food is seen as part of the healing process, especially the protein intake,” says Niek van der Rijken, country manager of temp-rite Netherlands. “Te right nutrition saves money and creates wellbeing, and patient satisfaction has increased significantly. Furthermore, there is 60% less food waste.” “We try to create solutions for our customers. It
is all about consensus, so everyone talks and agrees on the right solution. We are more of a partner than a supplier,” adds Frank Höck, managing director of temp-rite International, regarding the corporate philosophy that applies to the company in the Netherlands, but also the other national companies. With happier patients, better nutrition, and less waste, the results speak for themselves. ■
Above: René de Bont, Jeroen Bosch Clinic (top); Aimé Eijssen, temp-rite (below)
BRAND WATCH
50+
temp-rite has been a market leader in healthcare meal distribution for over five decades
2002 90%+
The temp-rite company group joined the Ali Group in 2002
More than 90% of its sales are in the healthcare sector
temp-rite.eu Aliworld 75
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