Travel Forward Coming up…
Artificial intelligence, influencers and the customer journey are all on the agenda for the inaugural day of the Travel Forward conference. Here is the schedule in full
10-10.30am Registration and refreshments
Anneka Roberts
10.30-10.40am Welcome – Jon Collins, programme and content director, Travel Forward
KEYNOTE 10.40-11.15am Keynote opening address by Mike Croucher, head of technical strategy and chief architect, Travelport
Dr Kris Naudts
Finnbar Cornwall
11.20-11.55am Panel discussion: Meeting the demands and expectations of tomorrow’s traveller, with Hari Nair, global senior vice president, Expedia Group Media Solutions; Simon Powell, chief executive and founder,
Transfertravel.com; Tom Valentine, co-founder and chief operating officer, Secret Escapes; and Julia Lo Bue-Said, chief executive, the Advantage Travel Partnership
Mike Croucher Olaf Slater
12-12.30pm Panel discussion: The road to be travelled – how technology is reinventing the travel experience, with Didier Pinson, chief information officer/ chief operating officer Rail Europe; Mariano Albera, chief technology officer, Expedia Partner Solutions; Gunjan Verma, chief technology officer, the Travel Corporation; and Utpal Kaul, head of new product incubation, Carlson Wagonlit Travel
12.30-1.15pm Lunch and networking Tim Hentschel
3.55-4.25pm Harnessing the opportunities of the influencer economy. Finn Partners’ associate vice president of digital Anneka Roberts on influencers’ impact on travel-buying decisions, particularly among younger travellers
STREAM ONE: CUSTOMER EXPERIENCE & PERSONALISATION
1.15-1.45pm Strategy: Do you know who I am? Strategies to understand and connect with your customer, with Francois Mare, vice president e-commerce – luxury, Accor; Andy Owens-Jones, chief executive and co-founder, BD4travel; Virginia Stuart Taylor, travel writer, the Well-Travelled Postcard; and Joost Vermeulen, regional director Northern Europe,
Booking.com
1.50-2.20pm Understanding human behaviour to improve user adoption. How to design memorable experiences by plotting customer interactions at every point, with Damian Rees, founder and director, ExperienceUX
2.25-2.55pm Digital vs Human Factor: What is needed to enhance the customer experience? Olaf Slater, Sabre Hospitality’s senior director international strategy and innovation, on where digital is redefining human factors in hospitality and what we can learn from other industries about how customer experience expectations are evolving
2.55-3.20pm Refreshments KEYNOTE
3.20-3.50pm Augmenting the resort experience: how AR and VR extend physical interactions across digital and back, with Dr Ashok Maharaj of Tata Consultancy Services on plotting customer communication
4.25-4.50pm Taking group bookings beyond the transaction: Looking at opportunities opening up as online travel agents move beyond individual bookings towards more value-added services and experiences for groups, with Hotelplanner chief executive Tim Hentschel
4.50-5.20pm Fireside chat: The longest journey, with Culture Trip founder and chief executive Dr Kris Naudts
5.15pm Close of day one and networking STREAM TWO:
ENABLING INFRASTRUCTURE & PLATFORMS
1.15-1.45pm Tech Trend: Practical vs magic? The vision and reality of artificial intelligence (AI), with Google’s industry head – travel, Finnbar Cornwall
1.50-2.20pm Tech Trend: Will blockchain save your travel company? With Winding Tree’s chief information officer Dave Montali
2.25- 2.55pm Case Study: Unlocking the power of data standardisation. Exploring how an object-based open data strategy can be used as a foundation for mixing and matching travel-related objects, making bookings more comprehensive and driving the long tail of travel, with Travel and Telecom Ltd’s senior adviser, Walter Toscano
2.55-3.20pm Refreshments
3.20-3.50pm Strategy: Frictionless interactions, payment and retention strategies. Considering how new payment and customer care models and automated reservation guarantees can reduce friction for customers, with Monami Tech’s chief executive Brian Quarrie
3.55-4.25pm Strategy: Standing on the shoulders of giants – how the platform economy is changing the face of travel, with Mews Systems’ chief executive Matthijs Welle
26
05.11.2018
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