SHOWCASE
Splendid Hospitality Group O
A range of training programmes, from hotel management to fast-food supervisor, ensures there’s never a dull moment at this hotel group
ne of the UK’s fastest growing family-owned hospitality groups, Splendid is the developer
and operator of 19 hotels offering luxury, boutique and no-frills accommodation as well as 40 fast-food restaurants (KFC). We are a family-run business with 800 staff, and with people and personality at the heart of our success. The Splendid Way forms the bedrock of how the group exists. Its purpose is clear – to create extraordinary experiences through innovative approaches, positively impact lives, and to get better every day. The centralised Splendid People Team ensures
these brand values are consistent across the group. Bespoke training, rolling development programmes for aspiring team leaders and our next general managers, plus a wide range of apprenticeships, from housekeeping and bartending to finance, ensure continuous progression. KFC implements three comprehensive
training programmes for shift leaders, assistant restaurant managers and restaurant managers. Each training programme addresses the varying skills and challenges of each role, preparing the participant for developing their career in this fast-growing arena. Following successful application, supervisors can
join the seven-month Ignite training programme, a comprehensive introduction to leadership that includes classroom-based learning, a coach from the wider Splendid family and which requires a final presentation by the participant. There is also the Inspire programme for hotels,
a 12-18 month course for middle managers that blends workshop and on-the-job learning. Participants are assigned a mentor and achieve a Level 4 hospitality manager qualification.
Soon we will be launching a new ‘Evolve’
programme for our senior leaders working in hotels. This exciting initiative is designed to support their own wellbeing while they in turn support their team. Being a part of the Splendid Family also
means looking after the wider community. Each hotel supports local charities and suppliers and we have recently formed a partnership with the Shaw Trust, which helps people who are trying to get back into the workplace. On the sustainability front, Hilton London Bankside holds a ‘Zero to Landfill’ certification, while at the Grand in York, ‘The Grand Goes Green’ project pledges to remove all single-use plastics by the end of 2019. We also insist on working with hospitality partners who show love for the planet, such as IHG, which has a ‘Greener Stay’ programme, and Accor, with its sustainable development initiative, ‘Planet 21’.
Benefits The list below covers benefits exclusive to hotel employees and benefits that crossover with KFC. ● 28 holiday days a year. ● Comprehensive bespoke training programmes ● Global discounts with our partner hotel brands, including IHG, Accor and Hilton. ● Discounted rates at all Splendid Group hotels. ● 50% off food and beverage in our Splendid hotel restaurants. ● High street discounts with the Abode platform. ● Wellbeing and employee assistance programme support.
Contact us
www.splendidhospitality.co.uk/careers
99 Case study
Leanne Cooke, guest relations and front office manager, Hotel Indigo York Leanne discovered a passion for hospitality after joining Splendid as
a receptionist at Holiday Inn Express York in 2014. Today, she aspires to become an industry influencer and do TEDTalks on learning and development, largely thanks to the progressive opportunities at Splendid. She joined Hotel Indigo York in April 2017 as assistant guest relations and in less than 18 months she has been promoted twice to her current role of guest relations and front office manager. Leanne has just completed the Splendid
Hospitality Ignite Training Programme, which has developed her leadership skills, expanded her network of equally passionate aspiring leaders and it has provided her with sharp insight into the commercial side of the business. She feels exceptionally lucky knowing that she can speak to anyone in the Splendid family for support. Leanne has just been accepted on the Inspire programme and relishes the prospect of being pushed to progress even further.
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