Mandarin Oriental M
Reimagined and reinvented, this hotel has reopened to once again offer its renowned five-star service
andarin Oriental Hyde Park, London’s most fashionable and desirable address, has just
completed the biggest refurbishment the hotel has seen in over a century. In April 2019 we reopened our doors to reveal a shiny new lobby, an updated, state-of-the-art spa and wellness centre, and a whole new top floor hosting a three-bedroom penthouse suite overlooking the park. We offer luxurious five-star service to our guests through kind, passionate and generous service. And for that we need the right team, one who can create unforgettable and magical experiences for those choosing to stay with us. Just as much as we delight our guests,
wellbeing is at the forefront of what we do. One example was when our colleagues chose to undertake 40,000 hours of charity work while the building was being refurbished. Seeing how successful and fulfilling this was, the hotel has continued to give colleagues the chance to give back to the community. They have undertaken 10,000 hours of charity work this year, and everyone has the chance to take two working days to help reach this target. The opportunities to grow within both the hotel and the company are endless, and there are plenty of success stories – for example, we promoted more than 120 of our colleagues during the first six months of this year. Another initiative we undertook during
the refurbishment was to send 77 colleagues to other Mandarin Oriental hotels worldwide, including concierges to Hong Kong, waiters to Tokyo and pastry chefs to Munich. Food and beverage is a serious affair at the
hotel, and all of our department heads in London have worked their way up within the hotel. Or, if
it’s a rooms career you are interested in, take our head housekeeper as an example of someone that has progressed from being a graduate on our Manager In Training programme. Our 32 hotels are set to double over the
next few years, so for those with an eagerness to experience other countries and cultures, there are opportunities to be transferred to other parts of the world, from Boston to Bangkok, or from Madrid to Macau.
Benefits Mandarin Oriental Hyde Park London provides some exciting colleague benefits, including: ● 50% discounts at our food and beverage outlets, including Bar Boulud and two-Michelin- starred-restaurant Dinner by Heston Blumenthal. ● Discounts on spa treatments and products at Mandarin Spa. ● Discounted rates at other Mandarin Oriental hotel properties worldwide. ● Free meals at the colleague restaurant – including unlimited ice-cream. ● A minimum of two work days dedicated to support a charity of your choice. ● Free laundry service. ● Opportunities for promotions and transfers worldwide to other properties in the group. ● Learning and development programmes. ● Wellness benefit programme. ● Monthly social events. ● Enhanced pension scheme.
Contact To apply for opportunities at Mandarin Oriental, please visit
www.mandarinoriental.com/careers
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Rodolphe Mirande, bar manager, Mandarin Bar Rodolphe began his career with Mandarin Oriental back in 2011, in Paris. After two years learning the basics in food and beverage, his manager suggested a transfer to Mandarin Oriental Hyde Park, London, to broaden his knowledge. Through the Manager In Training
programme, Rodolphe worked in several food and beverage departments, including stewarding, the two-Michelin-starred restaurant Dinner by Heston Blumenthal and banqueting operations. His real passion was in bars, and after two
years in banqueting, he was offered the role of assistant bar manager in Mandarin Bar. Thanks to his hard work and dedication, a year later Rodolphe was promoted to bar manager, becoming the youngest head of department in the hotel aged just 25. Rodolphe’s advice to those seeking to
get into the hospitality industry is: “Be patient. Working in hotels can be tough, but so rewarding. Find a department and brand that you are passionate about, for they will become your family. You can’t fail if you are doing what you love and you are surrounded by great people. Fill yourself with knowledge, build a network, and never stop learning.”
SHOWCASE Case study
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