Jamie Bryce
develop our people where possible, innovating both on and off the plate”
are always looking to
Kane Bridgman
“We
Amadeus O
ur diverse customer portfolio serves more than seven million visitors a year at five
world-class NEC Group venues and top external events. These include six major international sporting tournaments, as well as venues such as Cadbury World, Belfast Castle, Stratford Racecourse and Farnborough International Exhibition and Conference Centre. Developing people is at the heart of what we do and we have a real focus on apprenticeships and inspiring the next generation of talent within the catering industry. We currently have more than 10 chef apprenticeships available, and our apprentices are mentored by our award-winning chefs and their culinary teams. We are always looking to develop our people,
innovating both on and off the plate. Aaron Johnson-Waters is a prime example of this, having worked for the business since 2012, rising through the ranks and playing a key role in helping to set up VOX, Birmingham’s cutting-edge conference centre. Recently promoted to the role of executive
chef, Aaron has been busy working on his latest project, Amadeus’ state-of-the-art menu selector, which has been designed specifically for VOX. The online tool helps organisers planning a networking event, conference or banquet to build the perfect menu to enhance their event. The diverse menu has been Aaron’s
48 Tom Keen 48 Aaron Johnson-Waters
brainchild, with a wide array of food and beverage products to choose from. It focuses on providing seasonal produce, provenance and a range of allergen alternatives to suit customer or delegate needs, whether it be for canapés or a seven-course taster menu. Having a focus on sustainability is crucial for
SHOWCASE Case study
People are the focus for this caterer, which boasts a portfolio of world-class events venues
Amadeus and this is reflected in the creation of three new sustainable catering concepts at the NEC. Catering general manager Kane Bridgman joined Amadeus last year and was given the opportunity to bring these catering concepts to life in the shape of the Potting Yard, the Grilling Yard and the Box Yard. Collectively known as the Yard, the three uniquely styled eating environments serve locally sourced, fresh, garden-inspired, sustainable food. On the opportunity to develop sustainable catering concepts, Kane said: “We’ve seen an increasing demand from event organisers and their visitors for plant-based, meat-free dishes and food packaging to be minimal and recyclable. All of these trends have been incorporated into the Yard to create something that we hope will surpass expectations of an exhibition food and beverage offer. “We have combined a garden-fresh look
with garden-fresh food, encouraging free-flowing footfall with more till points on offer so there’s much less time wasted queuing.”
Benefits ● 25 days’ holiday as well as Bank Holidays (pro rata) in first employment year ● Group personal pension ● Staff meal allowance ● Uniform supplied ● Private healthcare ● Training and development opportunities.
Contact For more information, visit our website at
www.amadeusfood.co.uk or call 0121 780 4141
49 “Our
workforce is made up of a diverse range of people from many different
Tyrrel Richards, chef Tyrrel Richards is now a fully qualified chef with Amadeus after completing his apprenticeship. He said: “I have had a number of different jobs in the past; however, in 2015, I was 34 and unemployed. I never really thought of a career in catering before, but I love learning new things, so I decided to take on a new challenge. My employment advisor encouraged me to go for the Amadeus apprenticeship scheme. “I have had to really apply myself
to succeed in the role. The way the apprenticeship scheme works is you spend one day a week at college, where I completed English and maths courses, and then four days a week in the kitchen. All the chefs are so helpful and encourage the more junior members of staff every step of the way. “I would encourage people to look
at apprenticeship schemes like the one Amadeus runs – since I’ve joined this scheme I have learned so much. Joining Amadeus has really changed my life!”
backgrounds. These differences enrich our business”
bartlett mitchell b
artlett mitchell is a multi-award-winning contract caterer. Wendy Bartlett MBE and Ian Mitchell, the founding owners, started the company in 1999 around their kitchen table. The business was based on fresh food, innovation and a friendly team. Twenty years later, the company has grown to more than 1,000 people working across 100 sites. The team all identify as a working family, and the #bmfamily app ensures everyone feels connected to the wider business. Team members can communicate directly with each other and managers can comment on their posts, meaning they feel involved and valued. bartlett mitchell believes in developing
talent from within. A people experience manager has recently been appointed to create a clear progression plan for every team member, and all team members can achieve their ambitions and aspirations using our in-house training and NVQ programme. Stories of career success start with Wendy
50 SHOWCASE Corinthia London
This grand central London hotel is committed to truly excellent service in luxurious surroundings – and it’s looking for colleagues across all its departments
“True service
excellence requires personalisation, to
ensure that each guest feels as though there is no one else, at that moment, of greater importance to us”
P
erfectly located a stone’s throw from Trafalgar Square and on the banks of the River Thames,
Corinthia London is renowned for its exquisite architecture, combined with grandeur, heritage and a contemporary style. Although the aesthetic nature of the building adds to the sensory experience and contributes to our guests’ overall stay, it is, in fact, the level of service, coupled with the character of its people, that really dictates our guests’ satisfaction. True service excellence requires personalisation, to ensure that each guest feels as though there is no one else, at that moment, of greater importance to us. We are dedicated to creating an environment which elevates our guest’s experience from the moment they walk through the doors: we do this by connecting with them on an emotional level. At Corinthia London we aim to not only deliver
58 “Without
a doubt, this is the best place to work, in Brighton
and the UK” Andi Hirons, people director
consistent and memorable service, but also a stimulating and rewarding environment for our colleagues. Working for Corinthia London offers potential employees the prospect of gaining the knowledge and self-confidence to work in one of the world’s top hotels, as well as experiencing the satisfaction and reward of delivering truly exceptional service that our guests will remember for years to come. Whether you are looking to start your journey in hospitality or are looking for a change in career, we believe that with the right attitude, structure and training we can help you thrive. We currently have opportunities in several
departments, including front of house, food and beverage, housekeeping and our award-winning spa, ESPA Life.
“Once
you work for Compass Group UK & Ireland, the world is your oyster”
A contract caterer with a firm focus on training its talent ensures its apprentices a very bright future
H
iring the smile’ and ‘Training the skill’ are words frequently used at our headquarters, and never
has working at Compass Group UK & Ireland, the UK’s largest food and support services company, been so rewarding. The company is going from strength to strength, with our vision to create the best career path for our 60,000-strong team of people, who create great-tasting food, memorable experiences and vital support services that can transform every day into a great day. Our Compass Group UK & Ireland
apprenticeships are inspiring the next generation of hospitality talent and elevating the structured career development on offer to our fantastic team of people. There are 31 apprenticeship programmes available, from commis chef to chef de partie, and from events assistant to cleaning and support services. We believe in fostering a culture of growing
If you are interested in internships or graduate
management programmes, we can provide six- to 18-month rotations, which allow you to experience a variety of outlets and departments within the hotel, and gain a range of knowledge of the different operations. Our goal is to help you improve and develop
both professionally and personally. We believe the best way to achieve this is to create an enjoyable and exciting working environment. Hard work is rewarding and we strive to
have fun both inside and out of the hotel. From summer and Christmas parties to pub quizzes and a running club, the social side of working at the Corinthia London is hugely important to us. If you are interested in working in one of
the world’s top hotels, see below for contact and application details.
59
Benefits ● Annual season ticket loan ● 50% discount on food and beverage in the hotel ● 30% discount on all ESPA treatments and 25% discount off all ESPA Wellness treatments ● 50% discount on all Daniel Galvin at Corinthia London hair-cutting, styling and colouring ● Discounted Gym Group membership ● Discounts across Corinthia Hotels’ international portfolio ● Regular subsidised colleague social events, including a children’s Christmas party.
Contact To apply, contact our recruitment manager Greg Guthrie on
greg.guthrie@
corinthia.com, visit
www.corinthia.com/en/about-us/careers or follow us on Instagram @corinthialondon
60
The Grand Brighton T
It’s official. The original ‘palace by the sea’ has been coined the best place to work in hospitality in 2019
he Grand Brighton is one of the most iconic landmarks on England’s south coast. Housed
in a creative city bubbling with culture, you’ll find that it’s just the fabric of the 155-year-old building that’s historic. The interiors have been lovingly respected and upgraded to suit the modern traveller and at the forefront of the hotel is a team that is welcoming, energetic and go-getting.
The best employer in hospitality In July 2019, The Grand Brighton won a UK-wide industry accolade as the nation’s best place to work in hospitality. The award is given by The Caterer to employers who recognise and nurture their people. Underpinning the positive people culture at The Grand Brighton is an emphasis on recognising employees who deliver exceptional hospitality with continuous reward schemes plus a quarterly exceptional people week, where the hotel partakes in yoga classes, dining experiences and teambuilding games. All staff have access to discount platform
Perkbox, which entitles users to free mobile phone insurance, discounted cinema tickets and fitness classes. The hotel also runs its own rewards platform, where managers are encouraged to gift team members with digital vouchers for delivering excellent service.
68 “So, if university
isn’t for you or you are looking for
a way to earn while you learn... we have opportunities for everyone”
Developing the next generation The Grand Brighton believes that exceptional people deserve to have exceptional experiences, which is why it has invested in strong development programmes. The hotel’s Food and Beverage Academy is open to 10 team members from restaurant, room service, lounge,
68
conference, banqueting and kitchen teams. It offers nine months’ worth of once in a lifetime opportunities, where members get the chance to go behind the scenes of food and beverage preparation and meet local suppliers, coming away with a fountain of knowledge. For aspiring leaders, the Management
Academy offers 10 carefully chosen mentees a 12-month programme that includes emotional intelligence workshops and development sessions in building resilience in a business. Trainees learn commercial awareness and strategy and work with a dedicated mentor, who will guide them throughout the year. Development programmes such as these
drive The Grand Brighton’s focus on career progression, which saw 57 promotions among staff in 2018. Further proof of what happens when hotels invest in their teams can be seen in The Grand Brighton’s impressive retention record – where one in 10 staff have served a decade or more in service, with 70% of employees maintaining a year or more at the hotel. Andi Hirons, people director, says: “Without
a doubt, this is the best place to work, in Brighton and the UK, and it’s wonderful to have that recognised by The Caterer. As a team we’re only getting better – in our learning opportunities, our independent ethos and in our progressive spirit. We’re now looking for the next generation of hospitality professionals, and we’d love for you to join us.”
Contact us To find out more about careers at The Grand Brighton, please email people director Andi Hirons at
andi.hirons@grandbrighton.co.uk
69
Gosia Oszkiel, head housekeeper “I’ve been at The Grand Brighton for six years, and I’ve worked my way up from a summer placement through supervisor and management positions. Now, as head housekeeper, I’m responsible for the second-largest team in the hotel, with 50 staff in my department. “Initially, I never thought that the
housekeeping department would be an area I’d stick to, but my interest began to grow when I attended some hotel supervisory development sessions. Then, in 2017, I found out that our hotel had introduced the Management Academy programme and I really wanted to be a part of it. “After a year of amazing internal and
external development sessions and working closely with my mentor, I learned so much about myself, my strengths and my colleagues’ strengths. I learned how to manage large-scale projects and found that by setting personal goals, like running a marathon or overcoming fears (such as going down a zipwire), that reaching these big milestones can put you in the right mindset to take on any challenge, in or outside work. “I feel that The Grand Brighton has helped
me grow, both personally and professionally, and this is just the beginning. I’m really proud to work in a place that gives me so many opportunities to develop and progress.”
SHOWCASE Case study
“Whether the dream is to
become a Michelin- starred chef or a head housekeeper, the Grantley Academy will help pave the way to success”
talent from within by providing development opportunities for our people – so once you work for Compass Group UK & Ireland, the world is your oyster. The Compass family works with leading organisations across a broad range of industries to provide outstanding restaurant experiences, support unrivalled sporting events, to feed thousands of schoolchildren, patients and military personnel, as well as delivering warm welcomes, clean spaces and safe environments.
Tierney Ball is working towards completing an Events Assistant Level 3 Apprenticeship with a goal of becoming a full-time events manager and to run corporate events.
“Since starting my apprenticeship I have learned a lot about the industry and how different parts
operate. I feel that starting my apprenticeship has helped to develop my confidence and has pushed me to do things that I would have turned away from in the past, like dealing with problems that occur while I am managing an event, and knowing how to address these in the correct way rather than turning to someone else to solve them. The different points that I have learned while taking part in my apprenticeship are contributing to my personal development as an event co-ordinator.”
Mohamed Karaa is working towards achieving his Chef de Partie Level 3 Apprenticeship and has gained a lot of knowledge on food, food safety
and how to be a better chef on the course: “On the course, my qualifications manager was always available and we would work on my development as a team. I also learned a lot about cooking – how to prepare meat and fish and make traditional dishes. It helped me understand things better when I came back to my workplace, and I now feel that I am a better chef and am extremely confident in the kitchen.”
Come and join us Whether you join us as an apprentice or not, we have a host of employee benefits on offer, from Perks at Work discounts across a host of retail and leisure attractions, a company pension, holiday buy-back, life assurance, a sharebuy scheme, a Keep the Change charity donation system, incentive schemes and 24-hour telephone access to the Compass Group Employee Assistance Programme.
61 Chef consultant Adam Byatt,
executive chairman Wendy Bartlett and chef director Pete Redman
Bartlett – a fierce advocate of our industry’s ability to develop people. She started her career in the potwash and now owns a company! Her journey inspires new recruits, who all attend a ‘meet the directors’ induction session, where they meet Wendy and hear her story. The appointment of Murray Soper as talent and team manager demonstrates bartlett mitchell’s commitment to developing team members. Joining as a corporate butler in 2002, Murray benefitted from many opportunities to learn, develop and be mentored. As he progressed from deputy and general manager to area manager, he identified a desire to work in HR. bartlett mitchell funded his CIPD
SHOWCASE Case study
From potwash to executive chairman is possible – just ask the co-founder of this contract caterer
qualification as part of his personal development plan, helping him achieve his goal to support and develop other team members in his new HR role.
Benefits bartlett mitchell’s benefits are pretty good, just like our team members. The thrill of making our customers’ day is a pretty big reason to relish a career at bartlett mitchell, and our benefits package is the icing on the cake. Tasty benefits include: ● Your birthday off, every year! ● Birthday card and gift ● Two annual parties – a summer boat party on the Thames and the FOODIES awards party ● Discounts and cashback at a wide range of retail and leisure outlets ● Non-contributory scheme for health and wellbeing – giving £300 of benefits per year ● Access to a fully funded, confidential employee assistance programme ● Life insurance to the value of double your salary as a minimum ● Employer pension contributions of up to 5% ● Masterclasses with Michelin-starred chefs ● Referral programme for introducing new talent or business leads ● NVQ apprentice scheme ● BMBC Barista Championships ● Chef of the Year competition.
People are at the centre of everything bartlett mitchell does. We’re always looking for the vibe that says ‘this person enjoys people’. Excellent people skills are essential for good service and also contribute to positive and supportive teamwork. We are always impressed when we meet candidates who are keen to progress, and can
51
Rytis Byatt, sous chef Rytis has benefitted from our NVQ programme. He joined the #bmfamily in 2013 as a commis chef, working in a flagship site. Development chef Daryll remembers: “I liked Rytis, he was very friendly and he always impressed me with his work ethic and willingness to go the extra mile.” Rytis worked hard, always going above
and beyond to increase his skills and look for more learning opportunities. While he was a commis chef, Rytis completed NVQ level 2 in professional cookery, leading to a promotion to chef de partie. He then completed an NVQ level 3 and was promoted to sous chef. Rytis has been in our Chef of the Year
competition three times and improved his position each time. He says the “executive and head chefs who always show me new techniques” are the key to his development, and he cites his ambition “to always continue to have passion for what I do!”
show a track record of personal and professional development. Our workforce is made up of a diverse range of people from many different backgrounds. These differences enrich our business; we like working with people who value diversity as much as we do.
Contact us Go to
www.bartlettmitchell.co.uk/team/ to find out more
“We need
passionate foodies to help us deliver this new food
culture, focused on
responsibly sourced ingredients to make quality dishes”
BaxterStorey
There are many strands to this Europe-wide contract caterer’s bow: in-house training, a Barista Academy and Michelin-starred mentors are just a few
F
rom high-street inspired food pop-ups, fresh and nutritious deli bars to live theatre
cooking, we love serving great food created from the best ingredients, made by talented and passionate people. We work in many exciting sectors across the UK, Ireland and Europe, including retail high street brands, universities, leading banks and sporting grounds. There is no end of career opportunities, such as kitchen management, sustainability, finance, supply chain, people development and more. We promote a flexible work-life balance and have more than 500 in-house training programmes to keep our people progressing and climbing the career ladder within hospitality. More than 500 students have graduated
from our Chef Academy and we mentor our chefs across all levels, from commis chef to chef de partie, through industry-standard apprenticeships. The Academy develops leadership techniques, culinary skills, creative thinking and nutrition knowledge. Not forgetting mentoring from Michelin-starred chef John Campbell at his restaurant The Woodspeen. We’re also obsessed with coffee. That’s why
52 SHOWCASE Baxter storey
APPROVED.indd All Pages Compass Group UK & Ireland
SHOWCASE Case study
T
Kat Davie, Apprentice Chef, Chartwells School Kitchen Kat is the latest Compass Group UK & Ireland apprentice star who has had an amazing year after recently competing in the grand finals of the prestigious, industry-hot competition, the Nestlé Professional Toque d’Or. Kat was praised by competition judge and group operations and development chef Adam Bateman for her unassuming approach and giving her absolute all. “She cooked simple food and worked hard to maximise her flavours. Her stand-out dish was beetroot and feta balls with courgette spaghetti, which got her through to the grand finals,” says Adam. In addition, Kat also received a Special
Award from the Royal Society of Public Health for achieving the highest scores in food safety from the judges during the Toque d’Or, and is also up for Trainee Chef of the Year at the imminent Foodservice Cateys. It’s been quite a year for Kat as she’s also earned herself a well-deserved promotion to school chef whilst working towards her Level 2 Commis Chef apprenticeship. This story could be you. If you have similar dreams and aspirations, please get in touch. Email Compass Group UK & Ireland at
apprenticeships@compass-group.co.uk or telephone 0121 457 5126
passion, personality, respect, working together and creativity every day”
people live our values of
“Our
he Dorchester, 45 Park Lane and Coworth Park are three extraordinary hotels based in the UK as part of Dorchester Collection. The Dorchester and 45 Park Lane are found in Mayfair, just opposite Hyde Park, and if you go a little way outside London, you will find Coworth Park, our glamorous countryside getaway in Ascot. All of our hotels in Dorchester Collection are unique, offering a home away from home for our guests, but what truly makes them special is our people. Our people live our values of passion, personality, respect, working together and creativity every day to give the guest the ultimate experience that they will never forget. But why come work for us? Through our
‘we care’ culture, we strive to look after our people through our world-class training and development schemes, such as our supervisory apprenticeship scheme, which we launched
Case study 62
Grantley Hall N
estled in the Yorkshire Dales, a stone’s throw from Harrogate and Ripon, the Grade II*-
listed Grantley Hall has undergone significant restoration, recreating its 17th-century splendour. Classic architecture and the historic Japanese
Gardens provide a sensational backdrop to a unique five-star hotel and luxury wellness retreat. Perfectly blending rich heritage with modern sophistication and vitality, Grantley Hall offers 47 exquisite rooms and suites, a spa and luxury gym and executive wellness facilities. These are complemented by an exceptional variety of restaurants and bars, ranging from fine dining in Shaun Rankin at Grantley Hall to tempting pan-Asian at EightyEight. There is a late night Champagne and cocktail bar and a selection of intimate and elegant event spaces. The Grantley Academy is a dedicated training
facility based at East Lodge within the Grantley Hall estate. The Grantley Academy offers on-the- job training, personal development, coaching and mentoring and managerial and supervisory training, coupled with professional qualifications specific to each team member’s requirements. On arrival, each team member receives a
70 SHOWCASE
Kew Green Hotels I
rrespective of whether we are passing on a sales lead, creating an on-trend specials dish
or simply looking after guests and employees, here at Kew Green the details matter. We believe that each and every member of our team should consistently pursue outstanding – and we have a firm belief in trusting our teams to find innovative and unique ways to do this through driving continuous change. With 75 three- to five-star hotels (and
counting) in our UK portfolio – including DoubleTree by Hilton, voco, Holiday Inn, Residence Inn and Courtyard by Marriott – we are passionate about maintaining our position as the UK’s leading hotel management company, one which is renowned for its growth and development, both of its people and its product. We have an award-winning Talent Resourcing
78 “This
family-run company is
deeply committed to looking after each and every individual”
Team to find the best candidates and get them on-board (note: ‘best’ is about energy, passion and attitude), and an award-winning Talent Development Team to support personal and professional progression, promising to train every single person, every single day. So, if university isn’t for you – or you are looking for a way to earn while you learn through an apprenticeship, or perhaps you are looking to put into practice what you are learning at university while working part-time – we have opportunities for everyone. Wondering if you would be a good fit here
at Kew Green Hotels? Well, 2019 has seen the official launch of the Kew Green Values – which tells you what we look for in our team members: ● We pursue outstanding – our dedication to the customer shows in everything we do. ● We trust our teams – we train, develop and support each other. ● The details matter – it is our relentless focus on the little things that is our foundation. ● We love change – growth and innovation are the DNA of Kew Green Hotels. We really believe each value is ingrained in
our culture and really show us as the employer we want to be known for. Our Instagram, Twitter and Facebook accounts – @LifeatKGH – are filled with our teams exhibiting these values to guests and to each other. We like to think we are an employer of choice, offering international travel and progression opportunities, free gym membership, discounts on retail and meals out, reward schemes, an annual gala dinner and an awards ceremony. We are also a leading employer for inclusivity and diversity, embracing projects such as mental health first-aid training and recruitment projects with ex-homeless, ex-offenders and veterans.
Contact us #JumpTheKew to your future career at
www.kewgreen.co.uk/careers or take a look at @LifeatKGH
This hotel management company looks after some of the UK’s big brands and offers a flexible fit for anyone who wants to combine training with their career
Case study M “Manchester:
Scott Girling, Hotel Manager, Holiday Inn Ipswich Orwell In 2009, a friend asked if I wanted to work Saturdays at Holiday Inn Ipswich Orwell. Ten years later, I find myself back there but as Hotel Manager – and I have to give serious thanks to that friend, as joining Kew Green Hotels is perhaps the best decision I have ever made! Once proving myself on the bar, I moved to
the Conference & Events Team – this is when I realised there was real career potential. By working hard, I found myself as Conference & Events Manager and then I was offered the position of Food & Beverage Manager. My next step was completing Greenshoots
– KGH’s management development programme. This opened up opportunities in other KGH properties where I learned about the whole hotel function, finishing with me becoming Hotel Manager.
79 80 SHOWCASE
Red Carnation T
he Red Carnation Hotel Collection comprises 20 luxurious five- and four-star,
award-winning properties, each managed and run by an exceptional team of individuals with a shared passion for hospitality and providing excellent levels of service. At the heart of Red Carnation is its people. Whether these are the guests staying at the hotels or the team ensuring that they have a memorable experience, this family-run company is deeply committed to looking after each and every individual. A set of core values creates a solid
foundation for all those who are part of the Red Carnation family and unites all members from the UK, Guernsey, Switzerland, Ireland, South Africa, Botswana and the US with the all-embracing philosophy of “No request is too large, no detail too small”. The Red Carnation Collection and its
employees have a string of awards and accolades to their name. Red Carnation
Case study 88
working with hospitality partners who show love for the planet”
insist on “We
Darragh O’Shaughnessy, recruitment manager “My journey with Red Carnation Hotels began in 2006 when I joined the renowned Management Programme, having
completed a degree at the Shannon College of Hotel Management in Ireland. While on the
88
programme, I rotated across a number of departments and hotels, both in the UK and abroad, before taking on the position of guest services manager at the five-star and number one London hotel on TripAdvisor, Hotel 41, and later restaurant manager in the Rubens at the Palace hotel. “After a period away from Red Carnation
Hotels, where I worked as talent manager for Hilton Hotels & Resorts and Gordon Ramsay
89
Restaurants, I returned in 2018 to take on the role of recruitment manager. “I take pride in showcasing Red Carnation to candidates and promoting careers in the wonderful world of hospitality. Each day I interact with candidates from all walks of life; I’m proud to share with them our success stories and how much the collection cares about guests and every member of the Red Carnation Hotels family.”
This multi award-winning, luxury hotel collection puts people training at the heart of its values
was proud to be placed in the top four of the Best Places to Work in Hospitality in 2019 by The Caterer. In addition, this year it was also awarded Best Graduate Scheme by the Institute of Hospitality, specifically for its Graduate Management Programme, of which Red Carnation is very proud. In 2017, the Red Carnation Collection
was awarded the HR in Hospitality Award for Excellence in promoting careers. After successfully launching a degree apprenticeship programme in 2018, in September this year it has taken on its second intake. This is an exciting initiative whereby students study towards a paid-for business degree while working in one of their beautiful London properties, graduating debt-free. Every member of the team is given the
necessary training and development to ensure they reach their full potential and excel in everything they do. The company has achieved Corporate Investors in People gold award status,
a testimony to the quality of the training for all team members and recognition of a working environment characterised by growth, innovation and triumph. The company offers work experience,
structured internships, apprenticeships and a superb, award-winning graduate programme, giving you an opportunity to experience the industry and help you achieve your career goals. Whatever job role you have at Red Carnation
Hotels – intern, apprentice, receptionist, chef, manager or on the management programme – you will find the company has the training and development to help you in your career. Having gold status Investors in People means that the training and development plan links directly to the business goals and strategy, which is communicated openly with everyone. The investment in learning and development
at Red Carnation Hotels means the service has been recognised across the industry. Accolades include being recognised as the number two hotel brand in Travel + Leisure’s World Best Awards, and five of the London properties have been voted as a top 10 hotel on TripAdvisor, with Hotel 41 ranked as the number one hotel in London.
Contact Email
hr@rchmail.com or go to
www.redcarnationhotels.com
“You can dream,
create, design and build the most
wonderful place in the world, but it requires people to make the dream a reality!”
The Ritz W
ith its legendary reputation for service and luxury, this iconic hotel needs no
introduction. Conceived by renowned hotelier César Ritz, the Ritz first opened its doors in 1906 and has deservedly taken its place among the greatest hotels of the world. In 2002, the Ritz became the first and only hotel
in the world to receive a Royal Warrant from His Royal Highness the Prince of Wales for services to banqueting and catering, and the Ritz restaurant was awarded a Michelin star in the Michelin guide Great Britain and Ireland 2017, 2018 and 2019. This year, four of our Ritz colleagues
have been awarded prestigious accolades, including the 2019 Roux Scholarship winner, the UK Sommelier Association’s 2019 Best UK Sommelier, the 2019 Lifetime Achievement Award at the National Restaurant Awards and the service winner 2019 at the Royal Academy of Culinary Arts’ Annual Awards of Excellence. Today the hotel is offering talented people the opportunity to join its world-renowned team.
Our people You can dream, create, design and build the most wonderful place in the world, but it requires people to make the dream a reality! With a reputation for legendary service, the
90 SHOWCASE
Splendid Hospitality Group O
A range of training programmes, from hotel management to fast-food supervisor, ensures there’s never a dull moment at this hotel group
ne of the UK’s fastest growing family-owned hospitality groups, Splendid is the developer
and operator of 19 hotels offering luxury, boutique and no-frills accommodation as well as 40 fast-food restaurants (KFC). We are a family-run business with 800 staff, and with people and personality at the heart of our success. The Splendid Way forms the bedrock of how the group exists. Its purpose is clear – to create extraordinary experiences through innovative approaches, positively impact lives, and to get better every day. The centralised Splendid People Team ensures
these brand values are consistent across the group. Bespoke training, rolling development programmes for aspiring team leaders and our next general managers, plus a wide range of apprenticeships, from housekeeping and bartending to finance, ensure continuous progression. KFC implements three comprehensive
training programmes for shift leaders, assistant restaurant managers and restaurant managers. Each training programme addresses the varying skills and challenges of each role, preparing the participant for developing their career in this fast-growing arena. Following successful application, supervisors can
98
join the seven-month Ignite training programme, a comprehensive introduction to leadership that includes classroom-based learning, a coach from the wider Splendid family and which requires a final presentation by the participant. There is also the Inspire programme for hotels,
a 12-18 month course for middle managers that blends workshop and on-the-job learning. Participants are assigned a mentor and achieve a Level 4 hospitality manager qualification.
98 Soon we will be launching a new ‘Evolve’
programme for our senior leaders working in hotels. This exciting initiative is designed to support their own wellbeing while they in turn support their team. Being a part of the Splendid Family also
means looking after the wider community. Each hotel supports local charities and suppliers and we have recently formed a partnership with the Shaw Trust, which helps people who are trying to get back into the workplace. On the sustainability front, Hilton London Bankside holds a ‘Zero to Landfill’ certification, while at the Grand in York, ‘The Grand Goes Green’ project pledges to remove all single-use plastics by the end of 2019. We also insist on working with hospitality partners who show love for the planet, such as IHG, which has a ‘Greener Stay’ programme, and Accor, with its sustainable development initiative, ‘Planet 21’.
Benefits The list below covers benefits exclusive to hotel employees and benefits that crossover with KFC. ● 28 holiday days a year. ● Comprehensive bespoke training programmes ● Global discounts with our partner hotel brands, including IHG, Accor and Hilton. ● Discounted rates at all Splendid Group hotels. ● 50% off food and beverage in our Splendid hotel restaurants. ● High street discounts with the Abode platform. ● Wellbeing and employee assistance programme support.
Contact us
www.splendidhospitality.co.uk/careers
99 Case study
Leanne Cooke, guest relations and front office manager, Hotel Indigo York Leanne discovered a passion for hospitality after joining Splendid as
a receptionist at Holiday Inn Express York in 2014. Today, she aspires to become an industry influencer and do TEDTalks on learning and development, largely thanks to the progressive opportunities at Splendid. She joined Hotel Indigo York in April 2017 as assistant guest relations and in less than 18 months she has been promoted twice to her current role of guest relations and front office manager. Leanne has just completed the Splendid
Hospitality Ignite Training Programme, which has developed her leadership skills, expanded her network of equally passionate aspiring leaders and it has provided her with sharp insight into the commercial side of the business. She feels exceptionally lucky knowing that she can speak to anyone in the Splendid family for support. Leanne has just been accepted on the Inspire programme and relishes the prospect of being pushed to progress even further.
This fun young company is looking for people who can hit the ground running on an internship
Z Hotels W
elcome to the world of Z. We pride ourselves on having the best people
to deliver a warm, friendly yet professional style of service to our guests. Z was established in 2011 and we have
“If you enjoy a
challenge, work well in a team, have a thirst
for success and personal development and
genuinely care for others, you have found the perfect workplace”
developed a portfolio of 10 hotels in central London, as well as properties in Glasgow, Liverpool and Bath. We offer unrivalled locations, with 100-200 bedrooms in each property and a 24-hour café. We treat our guests to a modern style of service, greeting and taking care of them with genuine warmth and friendliness. Each property is a boutique hotel in a prime
location, providing well-designed rooms that are limited in size but contemporary and chic. A number of luxury elements deliver exceptional value for money and a quality alternative choice. At Z we offer bespoke internship opportunities
to our interested and enthusiastic students as well as full-time roles within our properties.
Case study 100
Miruna Harpa, hotel operations manager “My journey with Z Hotels began in October 2013 during my international hotel and tourism management master’s degree at Oxford Brookes University. I had the opportunity to benefit from their mentoring programme and my mentor was Bev King, chief executive of Z Hotels. The second I met him I felt like I was part of Z Hotels Family. While I was studying, he offered me the chance to have a few weekends’ work experience in
100 101
the company, which influenced my future more that I could have ever imagined. “My full-time career in Z Hotels commenced
in 2014 after graduating. Since then my roles have included guest service assistant, night manager, duty manager and club manager and now I am part of the opening team at Z Trafalgar as hotel operations manager. Joining Z Hotels was without doubt the best decision I took in my career.”
Fulfilling the needs of our students and feeding their passion for our amazing industry is at the heart of everything we do. We offer a fun time as part of the Z family and
you can earn while you learn in departments such as reception, café, housekeeping, maintenance, finance, HR and revenue management. We become your family for your internship or placement period, providing you with a structured training programme and asking for your commitment, enthusiasm and hard work in return. The Z Hotels team is vital to the success of
our business. If you enjoy a challenge, work well in a team, have a thirst for success and personal development and genuinely care for others, you have found the perfect workplace.
Work hard. Have fun. Make a difference Today is a perfect day to start living your dream. This is an amazing opportunity to join an
Ritz is committed to ensuring that excellence is delivered at every opportunity. The hotel’s passionate team consistently offers the highest levels of personalised service, resulting in fantastic customer engagement. This is achieved by training and nurturing talented individuals to develop future leaders of the industry. It’s our belief that it is vital to invest in every employee to ensure they have an enjoyable
A chance to learn the very highest levels of service at London’s most famous hotel
and rewarding career. We take great pride in the employee retention levels of our 360-strong team. Five per cent of the team have more than 20 years of service at the hotel and our longest- serving employee has 50 years of service! Do you have what it takes to become part of the legend that is the Ritz talent team?
Benefits As an aspirational employer, we offer our staff an exciting and fulfilling working environment, fantastic training, career development opportunities and excellent benefits, including:
● Recognised industry qualifications ● Apprenticeship opportunities ● The Ritz Academy programme ● Staff recognition programme ● Complimentary laundry services for your uniform ● Complimentary meals when on duty ● Regular staff social events ● Two annual staff parties ● Ritz sports events ● Discounts on Ritz gifts ● A dedicated training facility ● Study assistance sponsorship ● Cycle-to-work scheme ● Chance to be trained as a beekeeper ● Season ticket loan ● Pension scheme ● Long service awards.
Contact us For further information on working for us and for current vacancies at the Ritz, visit
www.theritzlondon.com/careers
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Spencer Metzger, premier sous chef and 2019 Roux Scholarship winner
Why did you choose to start your career at the Ritz? I came to the Ritz on a two-week work experience placement when I was 15. This was when I met John Williams, our executive chef. He recommended that I enrol on the specialised chefs apprenticeship at Bournemouth and Poole College. I completed the three-year apprenticeship at the Ritz and then began as a commis chef full-time.
What do you enjoy the most about working at the Ritz? I love the people and my team. I love cooking for our guests. I love creating flavours and working with the best ingredients and best suppliers in the country. This year we’ve worked hard on our rooftop garden, where we grow herbs and flowers, and we have three beehives that have produced honey for the kitchen.
What is your favourite dish to cook at home? Steak, chips and béarnaise sauce.
What advice would you give to someone that wants to follow in your footsteps? Work hard. Keep your head down. Learn the fundamentals. Read books. Listen. Try to do better than yesterday. Stay humble.
92 SHOWCASE
uber-friendly and welcoming team to help us to consistently deliver extraordinary service to our guests and each other and develop your skills. If you feel this sounds like the perfect place
for you, apply today on an internship programme. Or, if you have finished school, college or university and wish to apply for a full-time role, contact us now.
Benefits We are an extension of your family at Z and look after you with a wide range of benefits to ensure you are recognised for your contribution and rewarded for your dedication. These include: ● Mentoring and coaching programme. ● Active sports and social calendar. ● Wellbeing programme. ● Recognition awards. ● Friends and family rates. ● Guest experience programme. ● Uniform. ● Meals on duty. ● Learning and development programme.
Contact Please don’t hesitate – apply now by sending an email expressing your interest and passion for an internship, work experience or a full-time role with Z Hotels and attach your CV to
careers@thezhotels.com. Research our company further at
www.zhotels.com
“For us, your
potential is not your professional
credentials or your past: it is your personality and sense of curiosity”
a great place to live and work in hospitality”
anchester is a vibrant city bursting with character and warmth. Famous for its
immense sporting prowess, rich music culture and lively hospitality sector, it is showing no signs of slowing down. Manchester is home to footballing giants City and United, Liam and Noel Gallagher, unparalleled shopping facilities and the gateway to the countryside of Yorkshire, Lancashire and the Lakes. The city’s esteemed cultural, artistic, theatrical and musical influences, combined with its unique architectural landscape, help to make it one of the most extraordinary and exhilarating cities in the world. Manchester is an exciting and dynamic destination with unprecedented levels of development, bringing new housing, retail, cultural attractions and business to the city. This has enhanced the growth of the hospitality sector and resulted in hoteliers benefiting from record levels of occupancy in recent years. The Manchester Hoteliers Association (MHA)
is a non-profit organisation of the key hotels within Manchester city centre and the Greater Manchester area. It is chaired and managed by hotel general managers and is dedicated to championing the Manchester hotel scene – as well as developing the hospitality and tourism industry in the city. Home to hotel giants such as the Lowry, the
Hilton, the Radisson and the Principal, the region’s current hospitality sector is strong and only getting stronger. According to Visit Manchester, 6,225 new rooms are confirmed for Greater Manchester from new openings and property extensions, a growth of 25% on the current supply. MHA is delighted to welcome new hotels to the city over the past year, including Dakota
80 81
bespoke development plan to support them in their role and their learning journey. Whether the dream is to become a Michelin-starred chef, a leading marketeer or a head housekeeper, the Grantley Academy will help pave the way to success. Grantley Hall partners with Insights Discovery, whose mission is to create a world where people understand themselves and others and are inspired to make a positive difference. The system, using four distinct colour energies, can be applied in daily life to help staff understand their own behaviour and why other people might
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SHOWCASE Case study
This historic Yorkshire venue has a lot to offer guests and employees alike
behave differently. All team members complete a profile which will result in a colour preference order; this is then explained in detail by the HR team who can offer further support and training. Grantley Hall takes the responsibility of the
wellbeing of its team seriously and as such has dedicated wellbeing champions, a confidential employee assistance line, mental health first aiders and a wellbeing hub. In addition, Grantley Hall offers a Simply Health cash plan and private medical insurance for those in eligible roles.
Benefits ● Annual leave: all team members enjoy 31 days’ holiday, rising one day per year up to a maximum of 33 days. ● Grantley Gateway: an online platform with discounts on supermarket shopping, cinemas, meals out, local shops and cashback on online purchases. ● Pension: eligible team members will benefit from a NEST pension scheme. ● Gratuities: 100% of all tips and gratuities are collated and shared with eligible team members. ● Uniform: all team members are issued with a uniform that is laundered by the in-house team. ● Staff accommodation: for eligible roles, staff accommodation is available in the Courtyard building. Designed to meet the needs of the modern workforce, it comes complete with en suite rooms, shared kitchen spaces, cinema room, gym and outside courtyard.
Contact For more information on a career at Grantley Hall, visit
www.grantleyhall.co.uk email
careers@grantleyhall.co.uk or call 01765 620 070
71 “Each hotel is located
Amy Brooksbank, events sales manager “I started at Grantley Hall in 2017 as wedding and event co-ordinator, when the building work had only just begun. My role was extremely varied and coming on board when the hotel was at build stage gave me the opportunity to grow with the business. Based at our temporary offices, I was involved in a lot of the building and design process of Grantley Hall. I was part of the team who chose and implemented the booking systems, as well as helping to create company procedures. “During my first 12 months at Grantley
Hall more and more team members were recruited; I supported the development of new departments as well as supporting new staff in their roles. During this time, we grew from a team of four people to a team of 20. By January 2019 we had more than 200 staff. “Having only been with the business a year,
I was promoted to events sales manager, having achieved my Personal Development Plan. Grantley Hall are passionate about developing their staff and so I was given the opportunity to take part in HIT Training Level 4 in hospitality management – I will complete this towards the end of 2019.”
72 SHOWCASE
Hospitality opportunities in Manchester The city combines arts, heritage, culture and music and is home to a huge range of hotel companies, making it the perfect place to start your hospitality career
“There are plenty of
success stories – for example, we
promoted more than 120 of our colleagues during the first six months of this year”
Heston Blumenthal and Ashley Palmer-Watts
Manchester, Ducie Street Apartments and Stock Exchange, which will bolster the city’s status as an international destination. New hotels mean new jobs and the
opportunity to attract and retain the best talent in the sector, which is one of the MHA’s four key strategic initiatives, along with sustainability, conferences and economic impact, and environmental support.
Contact
Manchester is continuously on the lookout for receptionists, chefs, waiting staff, bartenders, housekeepers, porters and spa therapists. If you are interested in working in one of the world’s favourite cities, contact Rachael at the MHA today at
rachael.fitton@
thelowryhotel.com
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SHOWCASE Case study
Mandarin Oriental M
Reimagined and reinvented, this hotel has reopened to once again offer its renowned five-star service
andarin Oriental Hyde Park, London’s most fashionable and desirable address, has just
completed the biggest refurbishment the hotel has seen in over a century. In April 2019 we reopened our doors to reveal a shiny new lobby, an updated, state-of-the-art spa and wellness centre, and a whole new top floor hosting a three-bedroom penthouse suite overlooking the park. We offer luxurious five-star service to our guests through kind, passionate and generous service. And for that we need the right team, one who can create unforgettable and magical experiences for those choosing to stay with us. Just as much as we delight our guests,
wellbeing is at the forefront of what we do. One example was when our colleagues chose to undertake 40,000 hours of charity work while the building was being refurbished. Seeing how successful and fulfilling this was, the hotel has continued to give colleagues the chance to give back to the community. They have undertaken 10,000 hours of charity work this year, and everyone has the chance to take two working days to help reach this target. The opportunities to grow within both the hotel and the company are endless, and there are plenty of success stories – for example, we promoted more than 120 of our colleagues during the first six months of this year. Another initiative we undertook during
the refurbishment was to send 77 colleagues to other Mandarin Oriental hotels worldwide, including concierges to Hong Kong, waiters to Tokyo and pastry chefs to Munich. Food and beverage is a serious affair at the
hotel, and all of our department heads in London have worked their way up within the hotel. Or, if
it’s a rooms career you are interested in, take our head housekeeper as an example of someone that has progressed from being a graduate on our Manager In Training programme. Our 32 hotels are set to double over the
next few years, so for those with an eagerness to experience other countries and cultures, there are opportunities to be transferred to other parts of the world, from Boston to Bangkok, or from Madrid to Macau.
Benefits Mandarin Oriental Hyde Park London provides some exciting colleague benefits, including: ● 50% discounts at our food and beverage outlets, including Bar Boulud and two-Michelin- starred-restaurant Dinner by Heston Blumenthal. ● Discounts on spa treatments and products at Mandarin Spa. ● Discounted rates at other Mandarin Oriental hotel properties worldwide. ● Free meals at the colleague restaurant – including unlimited ice-cream. ● A minimum of two work days dedicated to support a charity of your choice. ● Free laundry service. ● Opportunities for promotions and transfers worldwide to other properties in the group. ● Learning and development programmes. ● Wellness benefit programme. ● Monthly social events. ● Enhanced pension scheme.
Contact To apply for opportunities at Mandarin Oriental, please visit
www.mandarinoriental.com/careers
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Rodolphe Mirande, bar manager, Mandarin Bar Rodolphe began his career with Mandarin Oriental back in 2011, in Paris. After two years learning the basics in food and beverage, his manager suggested a transfer to Mandarin Oriental Hyde Park, London, to broaden his knowledge. Through the Manager In Training
programme, Rodolphe worked in several food and beverage departments, including stewarding, the two-Michelin-starred restaurant Dinner by Heston Blumenthal and banqueting operations. His real passion was in bars, and after two
years in banqueting, he was offered the role of assistant bar manager in Mandarin Bar. Thanks to his hard work and dedication, a year later Rodolphe was promoted to bar manager, becoming the youngest head of department in the hotel aged just 25. Rodolphe’s advice to those seeking to
get into the hospitality industry is: “Be patient. Working in hotels can be tough, but so rewarding. Find a department and brand that you are passionate about, for they will become your family. You can’t fail if you are doing what you love and you are surrounded by great people. Fill yourself with knowledge, build a network, and never stop learning.”
in a premium setting,
with renowned dining and luxurious spas. From sensational views to stepping out into the heart of a city, the group offers an exceptional variety of locations”
ow spanning 15 coastal, country and city locations, Harbour Hotels has fast
become one of the UK’s most exciting luxury lifestyle hotel groups. Each hotel is located in a premium setting,
with renowned dining and luxurious spas. From sensational views to stepping out into the heart of a city, the group offers an exceptional variety of locations. The Sunday Times recently described the
group as “making the biggest waves in the south”, recognising that “experiences lie at the heart of Harbour’s ethos”.
Restaurants and bars The award-winning Jetty restaurant concept features across multiple locations, with its founding site named the UK’s Best Seafood Restaurant. Over the years, The Jetty has received rave reviews from national food critics. The group features additional market-leading
brands, including Southampton’s hugely successful rooftop bar and restaurant, HarBAR on 6th, and Richmond’s most-hyped neighbourhood restaurant, The Gate Kitchen, Bar & Restaurant. From junior waiters and chefs through to food
and beverage managers and head chefs, the group offers exciting opportunities at every level.
HarSPA The exciting HarSPA concept has now been introduced across the group, with standout spa experiences available in unique coastal and city settings. From immersive subterranean spas in Brighton and Bristol to panoramic bay views in Sidmouth and St Ives, the spa
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Tom Booton takes charge at The Grill at The Dorchester This year at The Dorchester we are relaunching our fine-dining restaurant The Grill in October with our new head chef Tom Booton (pictured). Essex-born Tom is the youngest head chef to oversee The Grill in all of our 88 years as a hotel. Tom started his career in the kitchen at the young age of 15 and has worked at some incredible restaurants, including Alyn Williams at the Westbury, where he joins us from. Tom comes to The Grill with a host of fresh new ideas for the menu, but also for his team, and he values the importance of getting young chefs into the business.
63
this year. We also launched our departmental coaches training this year, teaching our team members vital training skills to use every day in their roles. For us at The Dorchester, 45 Park Lane and
Coworth Park, it is not all about work! Our social calendar is packed throughout the year, including our annual winter ball, quarterly pub quizzes and our summer party, to name a few. Focusing on wellbeing is also important to us, with our own in-house team of mental health first-aiders to assist our people, as well as weekly boot camp sessions, a football team and a softball team. This year we also held ‘diversity week’, where
we showcased all the different cultures we have in our hotels. We held a recipe competition, where our team members submitted their favourite recipes – including a traditional Irish stew, Spanish omelette and a Cornish pasty – and the winners served them up in our staff
we created an entire training space for our Barista Academy, to perfect making great coffee with top of the range coffee equipment. Not only is our coffee breaking boundaries in taste and quality, our baristas regularly compete in the highest tier of coffee specialists awards within the UK. We love to do things differently. With a passion for Goan-inspired cooking, our chef
Platini Mascheranhas created an Indian-inspired food pop-up, offering vibrant curries and street food snacks. We loved it so much, we rolled it out across the business, taking customers on a regional food tour of India. We take our responsibility to help look after
our planet seriously. Our Chef Academy team created Food Equilibrium (EQ), focused on creating dishes with increased plant-based proteins, making grains, pulses and legumes the stars of the plate. We need passionate foodies to help us deliver this new food culture, focused on responsibly sourced ingredients to make quality dishes that fuel our bodies properly. This year we also sponsored ‘Food: Bigger than the Plate’ at the V&A in London. This was an exciting exhibition that brought together the politics and pleasure of food, asking how the collective choices we make can lead to a more sustainable, yet delicious, food future. Most importantly, we love to have fun, hosting memorable parties and events for our clients and customers. From ‘Thirsty Thursday’ pop-ups and School of Wok masterclasses to guest appearances from grime artist Big Narstie, we’ve done it all! Want to be a part of the BaxterStorey family?
If you think you’ve got the right ingredients, we’d love to hear from you.
Contact Email
recruitment@baxterstorey.com, follow @baxterstorey, visit
www.baxterstorey.com or call 0118 935 6705
Case study
SHOWCASE
Charlotte Rouse, project manager “I joined the BaxterStorey Graduate scheme in 2013 and haven’t looked back since. As a project manager I oversee the mobilisation of new restaurants, from working with kitchen designers to selecting the cutlery and overseeing recruitment. The evening before a launch is always my favourite part, when you can look around, see what you have achieved as a team and have a well-deserved drink! “My work is so diverse. I’ve worked in big city banks and the head offices of fashion brands, but the focus is always on great food and people. I can see myself doing this for a while – I’ve found a niche that suits me and I get a lot of creative freedom. My advice is to throw yourself into your role – say yes to everything and absorb as much as you can.”
53 27/09/2019 09:45
SHOWCASE
The Dorchester, 45 Park Lane and Coworth Park At glamorous hotels The Dorchester, 45 Park Lane and Coworth Park, our people have a wealth of opportunities to work at the highest standards
canteen. We also held a shares fair, where each department creatively displayed something different and special about what they do – our housekeeping team modelled housekeeping uniforms through the ages, starting in the 1920s. There are lots of different opportunities
available within our hotels, including apprenticeships, internships and our graduate programme. We are also very excited to be launching our one-year placement programme for students in 2020.
Contact us If you are interested in learning more about our hotels or coming to work for us, please have a look on our careers website
www.dorchestercollection.com/en/careers. Follow us on Instagram for updates on what our teams are up to @Peopleofthedorchester @Peopleof45parklane @peopleofcoworthpark
SHOWCASE
Harbour Hotels N
Set in premium locations with award-winning dining and luxurious spas, Harbour Hotels is a growth business that wants passionate and dynamic staff at all levels
brand has been described by Harper’s Bazaar magazine as “world class”. The group offers spa therapists an industry-
leading rewards programme, with competitive base salaries and excellent commission lead incentives. The group’s commitment to promote from within offers spa therapists an opportunity to progress into senior management roles.
Management careers The Harbour Hotels Group provides an excellent environment for aspiring hospitality managers to acquire and develop management skills and expertise in hotel, food and beverage and spa management. The group is looking to attract hotel management graduates and existing operators. Harbour Hotels is now established as
one of the UK’s leading lifestyle hotel groups. Our locations
Dorset ● Christchurch Harbour Hotel & Spa ● The Kings Arms, Christchurch
Devon ● Salcombe Harbour Hotel & Spa ● Sidmouth Harbour Hotel & Spa ● Coming soon – Tides Reach, Salcombe
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Cornwall ● St Ives Harbour Hotel & Spa ● Fowey Harbour Hotel & Spa ● Padstow Harbour Hotel & Spa
Bristol ● Bristol Harbour Hotel & Spa
Hampshire ● Southampton Harbour Hotel & Spa
Sussex ● Brighton Harbour Hotel & Spa ● Chichester Harbour Hotel
Surrey ● Guildford Harbour Hotel & Spa ● Northbrook Park Country Estate ● Froyle Park Country Estate
Greater London ● Richmond Harbour Hotel & Spa
The group provides an excellent working environment and proven career progression opportunities for all of the teams. In his role as the managing director of Harbour
Hotels, Mike Warren oversees the group’s expanding portfolio of luxury properties, with a focus on building the right teams to establish the company as the UK’s leading lifestyle brand. He says: “With unrivalled opportunities for
chefs, front of house, therapists and all levels of management. We are always looking for passionate, dynamic and positive candidates to join our exciting group.”
Contact us To register your interest in Harbour Hotels, email your CV to
careers@harbourhotels.co.uk
SHOWCASE Case study
SHOWCASE
Rosewood London H
ere at Rosewood London we recognise that our city has many great hotels. It
is for that reason that we constantly strive to strengthen our culture, to reflect the philosophy of Relationship Hospitality – the distinctive feature for which we have become known among guests and industry peers alike. At the core of this philosophy stand the engaging, refined and intuitive personalities of our associates that create the magic for our guests. At Rosewood, our associates are encouraged to be themselves and to deliver guest experiences that go beyond the expected. Whether it is our bar team and their laboratory equipped with high-tech appliances only professionals have even heard of, or our guest relations team and their focus groups formed to constantly evolve the guest experience, the team are provided with the autonomy and tools to excel in their areas of expertise. This is underpinned by individually tailored
career paths throughout the hotel, along with learning and development opportunities, including independently recognised supervisory and management development programmes designed to set you up for success. We offer opportunities for those wanting to become operational leaders, functional experts and masters of their craft. For us, your potential is not your professional
credentials or your past: it is your personality and sense of curiosity that build the foundation of an exciting international career with Rosewood Hotels & Resorts. The rapid expansion of the collection provides many opportunities for those ready to take the next step outside the UK. Many of our
This highly individual, residential-style hotel offers an enrichment culture and a feeling of family
employees have continued their careers in our properties abroad, while others have had the opportunity to participate in international task force assignments to share their expertise and assist in opening some of the world’s most iconic hotels. We keep our diverse team of more than 500 associates from more than 50 different countries engaged and happy through a range of benefits, which include: up to 12 complimentary room nights per year in our sister properties throughout the collection; discounts in our own food and beverage outlets; generous recognition and reward programmes; complimentary meals of high quality in our associate restaurant;
Case study
Julie Tondeur, assistant guest relations manager, Rosewood London Julie started her journey with Rosewood London in 2015 as guest relations officer. A year later, she
assumed the role of departmental trainer after having achieved her departmental trainer qualification, which provided her with the skills and confidence to assess and act upon training needs. In 2016 Julie was awarded the Brand Ambassador of the Year award for continuously providing engaging, refined and intuitive service to all her guests. Julie’s drive and commitment towards guests
93
and colleagues were soon rewarded again with a promotion to a supervisory role, before a year later being promoted to manager on duty. She continued to develop the team and overall guest service quality, contributing significantly to enhancing the guest experience, and grew to a level that prepared her for a recent promotion to assistant guest relations manager. In this role, Julie oversees a team of 25 associates in close liaison with the guest relations manager. She says: “At Rosewood we believe that true hospitality is found in the nurturing and building of strong relationships with each other. Here, I found an extended family where I feel trusted and empowered to make my own decisions, which has helped me grow immensely since I started in 2015.”
and discounts through our very own benefit platform My Rosewood London. We also organise regular social outings to create and further enhance the feel of family and celebration among all Rosewood associates. Joining Rosewood is not just joining a
company, but a culture. An enrichment culture where one is inspired to look at life as a living canvas of limitless possibilities. If you are intuitive, refined and engaging, we welcome you to explore and discover the Rosewood journey with us through our hospitality jobs and careers. Established in 1979, Rosewood is a distinctive
collection of highly individual, luxurious, residential-style hotels inspired by the culture, history and geography of each locale. Led by a team of seasoned industry veterans, Rosewood’s acclaimed attention to detail, proactive approach to environmental sustainability and dedication to Relationship Hospitality has earned numerous awards and accolades.
Contact Visit
www.rosewoodhotels.com/en/careers
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