SHOWCASE
Firmdale “H
otels should be living things, not stuffy institutions,” maintain Tim
and Kit Kemp, owners of Firmdale Hotels. Firmdale Hotels’ high standard of excellence
and award-winning interiors add up to a winning combination. The hotels are beautifully designed by Kit Kemp in her luxurious, modern British style for which her innovative, exciting mix of colour, pattern, texture and art is world renowned. Firmdale Hotels puts people at the heart of its
business. Team members are filled with passion and enthusiasm. Firmdale Hotels received the Best Employer Award at the Cateys 2017 and has also won several awards in recognition of its investment in people, including Best Candidate Experience and Excellence in Employee Engagement.
Love what you do Firmdale Hotels is looking for individuals to help it grow and continue to offer world-class, personal
Case study
Joanna Mazurkiewicz, head housekeeper, Dorset Square Hotel “After working in a medium-profile commercial restaurant as a chef for several years, I decided that a change of industry was required. I applied for something new and completely unknown to me – housekeeping. “I started as a room attendant at the Covent Garden Hotel 10 years ago, completely
unaware of where the position would take me, but I jumped at the opportunity to work hard and grow. My first chance to step up was completing an NVQ and, during this programme I was promoted to floor housekeeper at the Knightsbridge Hotel. “Working with great managers and mentors at Firmdale, along with the company
connections with schools and training environments, I had the chance to complete the Management Development Programme. This path has taken me to my current job, which I thoroughly love – head housekeeper and duty manager at Dorset Square Hotel. This great adventure is not finished yet!’
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Award-winning, contemporary interior design links a series of hotels located in the UK and US that put service and a warm environment to the fore
service throughout its restaurants, bars and hotels in London and New York. Firmdale wants people who are motivated by working in a dynamic, visually inspiring environment with designs of exceptional quality and service to match.
The family feel Firmdale embraces the unique qualities of each team member and encourages individuality – it starts with the person, not their CV. The company offers a warm environment, treating both employees and guests with respect and inclusivity. Firmdale inspires its teams to love what
they do and live its values: attention to detail, resilience, passion, enthusiasm and an understanding of the importance of relationships with one another and with guests. Firmdale’s commitment to its people is to
deliver a great place to work, where excellent perks and benefits are offered, where success is
recognised and rewarded and long service is celebrated. Everyone is involved in the weekly, monthly and quarterly staff events, which include afternoon teas, appreciation weeks and our Firmdale Employee Engagement events. Firmdale believes that all its people have the
opportunity to grow and progress, whatever their role. Management development and mentor programmes, apprenticeships and an inspiring learning directory actively increase knowledge and skills. Firmdale relishes originality, and innovative,
proactive thinking is at its heart. The company believes that every team member’s opinion matters and it encourages employees to share their suggestions to improve the guest experience.
Contact us Email
recruitment@firmdale.com or go to
www.firmdalehotels.com
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