SHOWCASE
Rosewood London H
ere at Rosewood London we recognise that our city has many great hotels. It
is for that reason that we constantly strive to strengthen our culture, to reflect the philosophy of Relationship Hospitality – the distinctive feature for which we have become known among guests and industry peers alike. At the core of this philosophy stand the engaging, refined and intuitive personalities of our associates that create the magic for our guests. At Rosewood, our associates are encouraged to be themselves and to deliver guest experiences that go beyond the expected. Whether it is our bar team and their laboratory equipped with high-tech appliances only professionals have even heard of, or our guest relations team and their focus groups formed to constantly evolve the guest experience, the team are provided with the autonomy and tools to excel in their areas of expertise. This is underpinned by individually tailored
career paths throughout the hotel, along with learning and development opportunities, including independently recognised supervisory and management development programmes designed to set you up for success. We offer opportunities for those wanting to become operational leaders, functional experts and masters of their craft. For us, your potential is not your professional
credentials or your past: it is your personality and sense of curiosity that build the foundation of an exciting international career with Rosewood Hotels & Resorts. The rapid expansion of the collection provides many opportunities for those ready to take the next step outside the UK. Many of our
This highly individual, residential-style hotel offers an enrichment culture and a feeling of family
employees have continued their careers in our properties abroad, while others have had the opportunity to participate in international task force assignments to share their expertise and assist in opening some of the world’s most iconic hotels. We keep our diverse team of more than 500 associates from more than 50 different countries engaged and happy through a range of benefits, which include: up to 12 complimentary room nights per year in our sister properties throughout the collection; discounts in our own food and beverage outlets; generous recognition and reward programmes; complimentary meals of high quality in our associate restaurant;
Case study
Julie Tondeur, assistant guest relations manager, Rosewood London Julie started her journey with Rosewood London in 2015 as guest relations officer. A year later, she
assumed the role of departmental trainer after having achieved her departmental trainer qualification, which provided her with the skills and confidence to assess and act upon training needs. In 2016 Julie was awarded the Brand Ambassador of the Year award for continuously providing engaging, refined and intuitive service to all her guests. Julie’s drive and commitment towards guests
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and colleagues were soon rewarded again with a promotion to a supervisory role, before a year later being promoted to manager on duty. She continued to develop the team and overall guest service quality, contributing significantly to enhancing the guest experience, and grew to a level that prepared her for a recent promotion to assistant guest relations manager. In this role, Julie oversees a team of 25 associates in close liaison with the guest relations manager. She says: “At Rosewood we believe that true hospitality is found in the nurturing and building of strong relationships with each other. Here, I found an extended family where I feel trusted and empowered to make my own decisions, which has helped me grow immensely since I started in 2015.”
and discounts through our very own benefit platform My Rosewood London. We also organise regular social outings to create and further enhance the feel of family and celebration among all Rosewood associates. Joining Rosewood is not just joining a
company, but a culture. An enrichment culture where one is inspired to look at life as a living canvas of limitless possibilities. If you are intuitive, refined and engaging, we welcome you to explore and discover the Rosewood journey with us through our hospitality jobs and careers. Established in 1979, Rosewood is a distinctive
collection of highly individual, luxurious, residential-style hotels inspired by the culture, history and geography of each locale. Led by a team of seasoned industry veterans, Rosewood’s acclaimed attention to detail, proactive approach to environmental sustainability and dedication to Relationship Hospitality has earned numerous awards and accolades.
Contact Visit
www.rosewoodhotels.com/en/careers
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