SHOWCASE
Hotel Café Royal F
or 150 years, Café Royal has adapted as London has changed, remaining at the
forefront of luxury hospitality, and is now one of London’s finest five-star hotels. But an amazing product on its own is only the beginning without the people within it, our wonderful employees who deliver outstanding service day in, day out. 2018 was a year of considerable change
for Hotel Café Royal. A larger and grander architect-designed lobby was built, and this was followed by the opening of two new signature restaurants: Laurent at Hotel Café Royal by renowned chef Laurent Tourondel, and Cakes & Bubbles, a unique dining experience led by the world’s best pastry chef, Albert Adria. 2019 has seen the business go from strength to strength, only made possible by our committed and passionate teams. So what makes Hotel Café Royal a great place
to work? We start with our two-week bespoke induction programme for every colleague, which includes a two-day hotel induction (with afternoon tea) and our Capturing Hearts & Minds workshop, where our values are instilled in all of our new colleagues. We have a variety of departments to suit
all career outlooks. Of course, we have food and beverage, kitchen, housekeeping, spa and front office, but there are also full on-site teams who look after finance, purchasing, sales, marketing, public relations, engineering and human resources. We are committed to developing our
colleagues internally and across our business. Recent promotions have included our reception manager, who started as a receptionist, and our hotel manager, who has just been promoted
This iconic five-star hotel is always evolving, supported by a committed and passionate team who are offered a range of development programmes
to the role of general manager at our sister property in Paris, Hotel Lutetia. We have a range of internal programmes, including supervisory and management development for the leaders of the future, and we also use our apprenticeship levy to develop our teams internally for those who wish to learn new skills, such as finance or HR. But all work and no play is no good to
anyone, so the hotel has developed a series of social and wellbeing events and benefits. Our recent summer party was held at the Ivy and the teams are already anticipating our annual awards next January. We have laid on various opportunities for colleagues to learn new skills too, including floristry, sushi- making, calligraphy, yoga and kickboxing.
Benefits ● Free meals on duty in our colleague restaurant, Oscar’s ● Uniform and laundry of uniform ● Birthday, length of service and Christmas gifts ● Life assurance to all employees ● Pension provision ● Annual complimentary room nights ● Access to discounted room rates for friends and family in London, Paris and Amsterdam ● 50% off in food and beverage outlets ● 25% off treatments in Akasha spa ● Subsidised chiropody, reflexology and back therapy appointments
Contact If you are interested in joining the Hotel Café Royal family, visit
www.hotelcaferoyal.com/ careers or email
careers@hotelcaferoyal.com
77 Case study
Michaela-Mary Hegarty
Michaela joined the team this year as HR and recruitment co-ordinator. Prior to joining Hotel Café Royal, Michaela-Mary had only ever worked in hotel operations. She attended
Shannon College of Hotel Management in Ireland, where
she obtained her bachelor’s degree in business and international hotel management in 2018. As part of the degree course, she also undertook a number of work placements in rooms and food and beverage, including working at Gleneagles in Scotland, the Dylan hotel in Dublin and the Doubletree by Hilton Times Square in New York. She then completed a 12-month graduate
management programme in the rooms division at Jumeirah Carlton Tower, during which she also undertook a number of weeks of cross-training in human resources and fell in love with all things HR. Michaela is testament to the fact that
there are numerous opportunities within the hospitality industry to develop a career in different directions and she is now an integral part of our HR team.
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