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The Grand Brighton T


It’s official. The original ‘palace by the sea’ has been coined the best place to work in hospitality in 2019


he Grand Brighton is one of the most iconic landmarks on England’s south coast. Housed


in a creative city bubbling with culture, you’ll find that it’s just the fabric of the 155-year-old building that’s historic. The interiors have been lovingly respected and upgraded to suit the modern traveller and at the forefront of the hotel is a team that is welcoming, energetic and go-getting.


The best employer in hospitality In July 2019, The Grand Brighton won a UK-wide industry accolade as the nation’s best place to work in hospitality. The award is given by The Caterer to employers who recognise and nurture their people. Underpinning the positive people culture at The Grand Brighton is an emphasis on recognising employees who deliver exceptional hospitality with continuous reward schemes plus a quarterly exceptional people week, where the hotel partakes in yoga classes, dining experiences and teambuilding games. All staff have access to discount platform


Perkbox, which entitles users to free mobile phone insurance, discounted cinema tickets and fitness classes. The hotel also runs its own rewards platform, where managers are encouraged to gift team members with digital vouchers for delivering excellent service.


Developing the next generation The Grand Brighton believes that exceptional people deserve to have exceptional experiences, which is why it has invested in strong development programmes. The hotel’s Food and Beverage Academy is open to 10 team members from restaurant, room service, lounge,


conference, banqueting and kitchen teams. It offers nine months’ worth of once in a lifetime opportunities, where members get the chance to go behind the scenes of food and beverage preparation and meet local suppliers, coming away with a fountain of knowledge. For aspiring leaders, the Management


Academy offers 10 carefully chosen mentees a 12-month programme that includes emotional intelligence workshops and development sessions in building resilience in a business. Trainees learn commercial awareness and strategy and work with a dedicated mentor, who will guide them throughout the year. Development programmes such as these


drive The Grand Brighton’s focus on career progression, which saw 57 promotions among staff in 2018. Further proof of what happens when hotels invest in their teams can be seen in The Grand Brighton’s impressive retention record – where one in 10 staff have served a decade or more in service, with 70% of employees maintaining a year or more at the hotel. Andi Hirons, people director, says: “Without


a doubt, this is the best place to work, in Brighton and the UK, and it’s wonderful to have that recognised by The Caterer. As a team we’re only getting better – in our learning opportunities, our independent ethos and in our progressive spirit. We’re now looking for the next generation of hospitality professionals, and we’d love for you to join us.”


Contact us To find out more about careers at The Grand Brighton, please email people director Andi Hirons at andi.hirons@grandbrighton.co.uk


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Gosia Oszkiel, head housekeeper “I’ve been at The Grand Brighton for six years, and I’ve worked my way up from a summer placement through supervisor and management positions. Now, as head housekeeper, I’m responsible for the second-largest team in the hotel, with 50 staff in my department. “Initially, I never thought that the


housekeeping department would be an area I’d stick to, but my interest began to grow when I attended some hotel supervisory development sessions. Then, in 2017, I found out that our hotel had introduced the Management Academy programme and I really wanted to be a part of it. “After a year of amazing internal and


external development sessions and working closely with my mentor, I learned so much about myself, my strengths and my colleagues’ strengths. I learned how to manage large-scale projects and found that by setting personal goals, like running a marathon or overcoming fears (such as going down a zipwire), that reaching these big milestones can put you in the right mindset to take on any challenge, in or outside work. “I feel that The Grand Brighton has helped


me grow, both personally and professionally, and this is just the beginning. I’m really proud to work in a place that gives me so many opportunities to develop and progress.”


SHOWCASE Case study


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