INSIGHT ELECTRONIC TABLE GAMES TCSJOHNHUXLEY
ETGs are one of the more complex pieces of gaming equipment on the casino floor. How important is servicing and maintaining these ETGs? Do you handle this in-house or work with a distribution network and external partners?
If an ETG is unable to operate this can affect the operator’s revenue. Terefore, regular maintenance is crucial for electronic gaming terminals as it can help prolong their lifespan, improve performance, and prevent costly repairs.
At TCSJohnHuxley we understand that system and machine up-time is essential for casino operators and, with that in mind, we endeavour to provide fast, quality servicing by our highly trained technicians. Our aim is to keep you fully operational and always generating revenue. Our service department is open 24/7, 364 days of the year, to meet a customer’s demands and to support their systems.
TCSJohnHuxley offers a variety of flexible service support solutions for all levels of casino operators including Service Support Contracts and Service Level Agreements. With offices situated in every major gaming region of the world, our support network ensures that expert help and extensive know-how is always close at hand.
Are Blackjack, Roulette and Baccarat still the most popular titles or are game line-ups becoming more varied?
In addition to the above games, Sicbo and Dice/Craps are also very popular traditional games, depending on the region. However, other game variants and progressives are being released that also provide high levels of excitement and player engagement.
Is it important to have a signature 'spin' on these classic game types or do players prefer a more traditional experience in a casino environment?
Tis also depends on the region and demographics of the customer base. Traditional (older) players tend to like established games whilst new or younger players look for a ‘spin’ on a game.
With new iterations having hit the market annually for decades, what scope remains to improve and innovate upon ETGs? Where can improvements be made to the customer experience?
Casinos are always looking to create new ways to entertain players and table games are becoming more innovative with technological advancements. Technical developments continue to allow us to improve operational flexibility, increase player choice and ease of play whilst delivering a truly live game experience that is exciting and entertaining.
P50 WIRE / PULSE / INSIGHT / REPORTS
To successfully evolve we must find ways of creating new and engaging experiences for players. Qorex is a key product in the fast- evolving ETG sector. We continue to invest in, and develop the range, to bring exciting and entertaining content for players as well as features that increase security and generate revenue for operators.
Where do you consider 'home markets' - areas where the company's ETG presence is strong - and where do you see potential for expansion?
Having been extremely popular in Europe, Asia Pacific and Canada for many years, we are now seeing a proliferation of terminals in the US too. Teir popularity is because they appeal to all types of players and demographics - slot players migrate more easily to table games through playing multiplayers or terminal games as they are more used to playing at a machine. Tere is less of an intimidation factor for novice players as prompts or help screens are available whilst some VIPs enjoy the privacy of their own exclusive space.
Having been extremely popular in Europe, Asia Pacific and Canada for many years, we are now seeing a
proliferation of terminals in the US too. Their popularity is because they appeal to all types of players and
demographics - slot players migrate more easily to table games through playing multiplayers or terminal games as they are more used to playing at a machine. There is less of an intimidation factor for novice players as prompts or help screens are available whilst some VIPs enjoy the
privacy of their own exclusive space.
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