Pulse
IDENTITY AND FRAUD OCR LABS
In October, OCR Labs attended G2E in Las Vegas. What did you take away from the event?
What was clear from speaking with vendors at G2E is that the industry is experiencing huge growth, which brings opportunities and challenges. We also heard that bonus abuse is either already a big problem or becoming one.
Vendors have an opportunity to get Responsible Gambling (RG) measures right. Having a single view of your population’s gambling by state would be best practice, as seen in countries like Spain - but, failing this, there are some great technologies out there that give the operators a single view of players and flag gaming habits early on.
Having a sustainable, top-down approach to knowing that some of your players will have gambling issues can be life-changing. It’s key to have a team set up to spot this and be there for the players.
P90 WIRE / PULSE / INSIGHT / REPORTS
What are the main fraud and ID challenges operators are facing stateside?
Te challenges are linked to the race to gain market share. Some operators have deep pockets bringing the player acquisition effort to a level none of us has seen before. Tis is dangerous because bonus abuse is rife, and the statistics for ID fraud in the US show that it’s at its highest.
Let’s not forget about the industry of fraudsters looking at the US market as a feeding ground - look at what Canada has done with a more robust policy around ID documents. Tey will no doubt have a much more manageable fraud challenge.
Te vast investment in the US market is eye- watering. What do operators want, high player volumes at any cost or a house full of good sustainable, fully-validated players? Tis debate will undoubtedly continue and will bear out operationally over the next few years as the
bottom line will tell a tale of its own.
What sophisticated methods are primarily being used to take advantage of iGaming companies?
We’re accustomed as an industry to a range of fraud, for example, people using stolen and fake IDs, bonus abuse and a rising number of fake digital IDs. Tese are more complex for iGaming companies to flag as a problem until it's way too late, and the cost to the business occurs. Letting in fake IDs eats into profits while also using hours of operational time - so the real cost of fraud is complex to determine. But it is a growing cost.
Te challenge is that fraudsters have been able to work the system to some degree, taking advantage of the fact that many identity verification (IDV) methods are still using templates and human agents to verify people when the automation falls into the human review - it can range from 50 to 20 per cent of
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