Our focus at G2E is fixed on our core products; bill validation, cash handling and TiTo, which we have been doing for a very long time. JCM brought bill validation into the industry in the 1980s and helped to design TiTo in the early 2000s. If you go back 10 years, JCM showed one of the first cashless systems at G2E, based upon our technology from Japan.


Having a decade’s experience conducting cashless in Asia, we’ve embedded that technology within our systems group. What that looks like today is the first truly cashless gaming solution in which we’re delivering cashless technology from Asia into the Americas through our mobile technology, utilising the mobile phone. JCM is used to delivering a series of gaming ‘firsts,’ and we’re very proud of the fact that we bring innovative new ideas to the industry.


JCM is not a follower, we are a leader in transaction management of all types. We supply the fundamental piece of hardware that makes the transaction happen – whether at a slot machine or video lottery terminal, instant ticket kiosk, ATM, or mobile phone – we have a solution for the entire casino floor, which further expands out to include the entire integrated resort.


Our systems technology enables JCM to network together each core hardware component to give real-time data for the entire operation, regardless of whether it’s a small venue of 10-20 machines or one of the largest casinos in the world. We can also serve route operations across an entire province, state, or country, because our network technology is infinitely scalable. Our systems technology gives us a key competitive advantage, as we’re able to show all transactions within a property with help from our financial services partners: TiTo, crypto, cash, card and cashless, etc., so that operators can fully manage what’s coming out of the game.


When we complete a mobile transaction with one of our financial services partner companies, that single transaction can be more complicated than a simple wagering account. Financial services companies connect debit, credit, paycards, crypto, Apple and Google Pay and even transfer money from one person’s account to another. If you want to wager cash – no problem. If you prefer TiTo – that’s fine. If you want to pay via crypto or credit, pre-pay card or Google Pay – the options are all there – the customer just needs the right financial services partner to connect our system to theirs.


I think a prevailing view is that the pandemic acted as a cashless catalyst, but the fact is cashless has been around for over a decade. What Covid did was give regulators the chance to review cashless as a technology within the casino environment.


P54 WIRE / PULSE / INSIGHT / REPORTS


Dave Kubajak SVP of Sales, Marketing & Operations, JCM Global


“Our systems technology enables JCM to network


together each core hardware component to give real-time data for the entire operation, regardless of whether it’s a small venue of 10-20 machines or one of the largest casinos in the world. We can also serve route operations across an entire province,


state, or country, because our network technology is infinitely scalable. Our systems technology gives us a key


competitive advantage, as we’re able to show all


transactions within a property with help from our financial services partners: TiTo, crypto, cash, card and cashless, etc., so that operators can fully manage what’s coming out of the game.” Dave Kubajak


JCM Global is revolutionising the way transactions are made via mobile and I’m looking forward to seeing how this mobile technology grows over the next five years in the industry. We don’t think it will supersede the current cash and TiTo structure, as that’s what players are comfortable with, but there will be a niche that grows as players become familiar with this technology. It is a good alternate – but not a replacement – since this is an accretive technology. If you go to the grocery store – they take cash, debit, pre-paid cards, and credit and mobile – and even cheques. Our view is the same; cashless is a buffet from which you can take, eat what you want, and interact whenever you want.


Switching from the player perspective to


thinking operationally, if you have a casino with thousands of games, managing the workload of that business can be crushingly hard. Tis is where our high-speed cash processing and automation technology comes into the equation. When you’re a business processing more transactions than most local banks, you’ve got to have a way to process and manage those transactions seamlessly. JCM Global can process cash at very high speeds and in very large quantities, from the point of counting, tracking, and banking of the cash.


If you have a casino as small as 10 games, we have a solution. If you have a casino with 2,500 games, we have a solution. If you’re a central bank – we have a solution. In fact, our solutions are integrated within the Central Bank of India, which processes massive amounts of cash. We automate their back-end and process all of that cash.


If we take this one stage further – before the pandemic - JCM started a project to bring our robotics technology from our manufacturing division into the operations of a casino. So, we started developing an automated solution to remove cash from boxes into secure locations for processing without the involvement of a human.


One of the additional consequences of the pandemic is that operators now have labour issues; either they can’t find the employees they need, they can’t keep them or that labour wants to work in customer-facing positions, something with a defined career path. So, we took all the human manual cash processes and gave those to industrial robots, who never get sick, tired, they don’t take holidays or breaks – they do what they are told, every time, the exact same way.


We now have our first sale of JCM Global’s robotics solution, which will go-live in the first half of 2023 in a large casino in the US. Te system gives them the ability to take resources and shift from back-of-house to customer- facing roles, which means that instead of doing repetitive motions, those positions can move into customer-facing roles.


Automation is a huge part of the future travel of our business; people still want social interaction, but having robots frees people to focus on customers. We hand-sorted in the past as we had no choice, but we can now take those resources and improve the customer experience, leaving the boring repetitive aspects of the operation in the hands of the robots.


Finally, every year we show something new and different at G2E. Tis year we’re showing iVERIFY, a high-resolution surveillance camera that scans the table game whenever a player buys in, throwing their cash on the table for the buy-in or redeeming a ticket.


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