Your Consumer Rights Chapter Review Using a pencil, place a ¸in each box to indicate how Key Terms Checklist
well you know and understand each Key Term. q I know and understand this Key Term.
q I am still a bit uncertain about what this Key Term means. q I don’t understand this Key Term yet.
When you revise each chapter, tick the boxes again to indicate how much you have learned.
1.
2. 3.
4. 5. 6.
Merchantable quality means that goods sold to consumers must be reasonably durable and do what they are supposed to do, even if they are ‘sale’ items.
Fit for the purpose intended means that the goods must do what they are supposed to do.
The Small Claims Procedure provided by the Courts Service provides a simple way for consumers to resolve disputes without employing a solicitor.
q q q q q q q q q
The Competition and Consumer Protection Commission (CCPC) is the state agency responsible for promoting fair competition and protecting the interests of consumers.
q q q
The Financial Services Ombudsman specialises in resolving consumer complaints against banks, insurance companies, credit unions and other financial institutions.
q q q
The Consumers’ Association of Ireland is a private, not-for-profit organisation set up to protect and promote the interests of consumers.
Key Concepts 1. List three legal rights that consumers have.
2. Explain, with an example, what is meant by: (a) merchantable quality (b) fit for the purpose intended
3. List four stages that a consumer may have to go through to resolve a complaint about a faulty item.
4. What three legal remedies are available to a consumer who finds that a television they purchased is faulty?
5. Outline the purpose of the Competition and Consumer Protection Commission.
