Jason had spent a long time saving for his electric guitar. However, it was taking him so long to save the money, he began to wonder if it would be worth all the money in the end.
This is so annoying! I saved up for this laptop and borrowed money from my parents. However, it won’t work properly! What should I do?
After careful consideration, he decided that a good laptop with music software would be a better purchase for him as he could compose and mix a wide range of music. ‘I can also use it to play games and to search the Internet. I wouldn’t be able to do that with just a guitar!’ he thought.
Jason bought a Sound Master laptop and music software from a local store, Digital World. When he got home, he loaded the software and was excited to begin exploring what it could do. However, he was deeply disappointed and annoyed when he discovered that the sound from the laptop was distorted and very unclear. He had just spent a lot of money on something that was not working properly.
What were his consumer rights, he wondered – and what should he do next?
