If Jason cannot find an email address for the shop, he will have to write a letter instead.
Draft the email as a letter of complaint. The information will be the same, but the layout will be slightly different.
Research
How would you attach a copy of a receipt to an email? Try to do it on your own email account.
Step 4 Use the Small Claims Procedure in the District Court. The Small Claims Procedure is an inexpensive, fast and easy way for consumers to resolve disputes without the need to employ a solicitor. A consumer with a complaint must first fill in a simple form describing their complaint. This can be done by post or online. A small fee must also be paid. The court will then invite both the consumer and the seller to come in and present their side of the case before making a recommendation.
The Small Claims Procedure cannot force an agreement but it is very effective at persuading sellers to respect consumers’ rights.
Research
The Courts Service Small Claims Procedure will only hear complaints up to a certain value.
Research the answers to the following questions by going to www.courts.ie or www.smallclaims.ie 1. What is the current fee for lodging a small claim? 2. What is the maximum value of claims that the procedure can hear? 3. Imagine you have purchased a bicycle that turns out not to be fit for the purpose intended. The retailer will not listen to your complaint. Download and fill in the form you need to complete to make a consumer complaint.
