COMPANY PROFILE TAC IT GmbH
Schildbach 111, 8230 Hartberg, Austria Tel: +43 3332 6005 990 Fax: +43 3332 6005 950 Email: offi
ce@reservationassistant.com
www.reservationassistant.com
Background briefi ng TAC was founded in 2001.
Main services TAC supplies Reservation Assistant Spa & Activity Soſt ware to facilitate all procedures necessary for successful spa management. T e soſt ware provides provable increases
in effi ciency by coordinating important functions such as reservations and billing, retail and guest relationship management, voucher management and table reservations, golf course management, stock control, package reservations, employee scheduling, membership management, webshop/online reservations and mobile loyalty cards. TAC also off ers training as well as soſt ware maintenance and 24/7 support. Reservation Assistant, the Spa & Activity
soſt ware by TAC, is now accessible by iPads, allowing spa staff to leave the reception area and address guests, sell treatments and make reservations via their iPads. T e complementary RA Dashboard
also allows spa operators to look at key performance indicators at the touch of a button, via a ‘cockpit’ comprising small application windows (widgets). Current utilisation of treatment rooms and therapists, turnover fi gures, top-selling product and guest origin data can be easily viewed at a glance.
www.spahandbook.com
Additional services Another feature of Reservation Assistant is the SMS Notifi cation Service. Spas can automatically send reservation reminders to their guests and in this way avoid no-shows. Digital Signage has also been developed by TAC – an electronic poster informing guests about the service portfolio or news at strategic locations such as the hotel lobby or spa reception. T is modern communication technology not only helps spas to boost sales by communicating special off ers or available treatments, but also allows for guest-self- service and saves the environment by making paper posters redundant.
Unique selling points More than 100 real-time interfaces, such as interfaces to the accounting system or the access control system, guarantee a smooth integration of Reservation Assistant into various external systems for joint use of data. Reservation Assistant is available in 16
diff erent languages, such as Chinese, Russian and Finnish, and can be purchased, leased or procured as a soſt ware-as-a-service solution.
Top clients Hyatt Hotels Corporation, La Mamounia, Rocco Forte, Swissôtel, Kempinski, Lindner, Travel Charme, Belle Mare Plage, Radisson,
Thomas Roessler, managing director
Grand Resort Bad Ragaz, the Dolder Grand, Palace Gstaad, Victoria-Jungfrau, and Nivea Haus Spa Hamburg and Berlin, Germany.
Where in the world? TAC distributes to more than 50 countries worldwide and to over 4,000 users.
Who’s who? T omas Roessler, managing director; Guenther Poellabauer, director marketing and sales; Gernot Tobisch, director operations.
What the clients say
“With its ASP solution, RA is fully in line with our overall trend toward Cloud Computing – purchasing services instead of purchasing servers. For us, this means our spa’s can focus on managing the customer, and not the system infrastructure.” Mike Blake, chief information offi cer, Hyatt Hotels Corporation
“RA helps us to deal with the challenges of daily spa and golf management in a fl exible way. T e TAC team has proven to be fl exible and accommodating to our queries. And the many impressive international companies in their reference list did the rest to convince us.” Emmanuel Clavé, corporate IT director, T e Rocco Forte Collection
spa business handbook 2011 151
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