COMPANY PROFILE Book4time
9040 Leslie Street, Suite 226, Richmond Hill, Ontario, L4G 3M4, Canada
Tel: +1 905 707 0070 Fax: +1 905 707 0881 Email:
sales@book4time.com
www.Book4time.com
Background briefi ng Book4time was founded in 2004 and is a privately owned corporation.
Main services Book4time is the world’s most robust web-based spa soſt ware and management platform. Bespoke in nature, the entire system is tailored to our clients’ unique and complex business requirements. Fully centralised, empowering large spa brands with a real-time global view and dashboard of their entire operation. Book4time’s mission is to lead the spa and wellness industry with the most advanced management platform and innovative operating solutions, which become essential to the way our clients function and interact with consumers.
Additional services Book4time has also launched
SpaStock.CO, a fully integrated inventory management, ordering and replenishing system. T e soſt ware automates the ordering of retail or professional products based on set stock levels, as well as a stand-alone e-commerce site for spas not currently using the Book4time spa management system. In addition, Book4time is launching
AgencySpa, a full-service marketing agency to leverage the centralised customer data
www.spahandbook.com
and online booking portals under its management, enabling spas to execute yield management and consumer marketing campaigns to increase optimisation, revenues and brand awareness.
Unique selling points Book4time was specifi cally built for multi- location, high-volume spa brands, which has traditionally been its sweet spot and core focus. Leading spa brands with numerous locations worldwide have continuously selected Book4time because of its web-based, centralised, stable platform, with quarterly releases further adding to its robust arsenal of unique features. Book4time also operates an innovation
council with key clients, which enables us to work together as true partners, ensuring our system not only meets their current business requirements, but so we can look to the future and brainstorm ways to build new features that enhance the consumer experience and spa operations.
Top clients? Starwood Hotels & Resorts (W Hotels, Sheraton, Westin, St Regis), Red Door Spas (Elizabeth Arden), Bliss, Cowshed, Medifast, Morgans Hotel Group, Viceroy, SensAsia, Blo, and many independent spas.
Where in the world? Book4time has more than 500 individual spas on its system, based in 15 countries worldwide, including Canada, US, UK, Mexico, Hong Kong, Singapore, Middle East, Peru, Spain, Malaysia, Guam and T ailand
2011 trade shows SPATEC Asia, Malaysia; SPATEC NA Spring, Georgia, SPATEC NA Fall, California; ISPA, Las Vegas, US; Global Spa Summit, Bali.
Who’s who? Roger Sholanki, founder and chief executive; John McDonald, vice president of business development and marketing.
What the clients say
“Of all the solutions we looked at, Book4Time provided the best user experience and functionality. Plus the fact that it’s web- based means an easy set up and a quick implementation.” Dale Shriver, director of enterprise systems, Cortiva Institute
“We are absolutely thrilled with Book4time. We can now answer 96% of calls within 20 seconds and have increased our call conversion rate from 51% to 57%.” Ashling Farrell, call centre manager, Bliss Spas
spa business handbook 2011 117
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