26
Spn AUG 2010 Pool&SpaIndustry
www.swimmingpoolnews.co.uk HoldS key
role In developIng fuTure of HoT TuBS
Tony Welsby guides us through the valuable role that BISHTA (the British and Irish Spa and Hot Tub Association) fulfils for its members to help to support the industry
T
ony, from Spa Crest Europe Ltd is BISHTA’s Chairman and he works alongside Chris Hayes, BISHTA’s Managing Director, to shape the work programme
for the association. Tony is assisted in his task by Isobel Rickards
Sanger (Vice Chair) from Elite Spas Ltd, Patrick Thorpe from Certikin International Ltd, who is the BISHTA Company Secretary, as well as other members of the BISHTA Committee to ensure that the members’ views are represented and responded to.
BISHTA Standards For anyone involved in the business of hot tub marketing, promotion and selling them, membership of the trade association BISHTA has been setting Standards in the hot tub industry since it was formed in 2001, originally basing the Standards on the relevant parts of the SPATA Standards. Thanks to the hard work of the BISHTA Technical Committee, these Standards have been updated in 2010 to include swim spas and they will be operational from 1 July. Members will have already received their free copy of the Standards and non members can purchase the Standards for £75 per copy.
use of the BISHTA logo(s) The current logo plays an important role in broadcasting the need for safe spa water. Members can use the logo for the company that is registered with BISHTA to identify that they are part of the Trade Association.
important to BISHTA. There is a consumer advice leaflet that outlines the benefits of using a BISHTA member and these leaflets can currently be ordered free of charge. A series of factsheets are currently being produced to provide more relevant information for consumers.
The BISHTA Awards These annual awards acknowledge the quality of the hot tubs and swim spas that are provided by BISHTA members. With the support of BOTTLE PR, the industry will be able to generate interest from local and, in some cases national media, for the award winners, a valuable reason to enter, as this can raise the profile of the member!
listing on the BISHTA website The website has recently been revised to include a more interactive Google map for the member finder and with hyper links to members’ websites, this should provide even more interest from consumers wanting to choose a BISHTA member. The member’s section will have a range of materials added to it to assist companies find out more about relevant topics affecting the industry.
Insurance cover Nsure provide bespoke insurance for the swimming pool industry and can also provide insurance packages for
BISHTA members, with a discount on the premium for current members. Please call Keith Bull at Nsure on 01903 608116 to seek a quote from him.
BISHTA publications
The value of having materials to enhance members’ professionalism further is always
Stakeholder account This facility was introduced following the impact of a similar version for SPATA members. The account is designed to deal with the stand-off situation in which a client might say “I am not going to pay until the installation is complete” to which the member might reply “I am not going to complete the installation until I am certain of being paid”. This situation is resolved by the agreed
balance due from the client to the member being paid into the BISHTA Stakeholder Fund and released to the member on satisfactory completion of the installation. In the event of a dispute as to what constitutes satisfactory completion there is further provision for the matter to be determined by a mediator agreed by both parties. Funds are held in a special bank account which
is administered by the BISHTA Managing Director and Accountant. Any interest accruing to the account is retained by BISHTA as a contribution towards the cost of the service which is thus self- funding except for mediation costs (if any) which are paid by the parties concerned in previously agreed proportions.
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