When they see better,
and other control modules. You can still grab an injector wire in most cases, or even a crankshaft or camshaft position sensor to get the Tach signal before it is processed and placed on the network. Help tech support help you. Don’t call or email them with an “it don’t work” statement. Be prepared with the year, make and model of the vehicle being worked on. In addition, have the product model number and any software ver- sions it may be updated to before you call. Ensure you have checked all of your connections for faults and that you have read the manual of the product and any tech sheets. This is so you have com- pleted all connections appropriately and
Become well versed in vehicle- specific networking terminology... as it will allow you to understand what may be possible in certain types of vehicles.”
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that you have completed any setup or initialization steps correctly. Get a co-worker to handle customer traffic while you are handling the support request so you don’t keep the tech wait- ing, and be sure the vehicle is in your shop in front of you and the issues are repeatable, or identifiable, on request. Granted, there are not always simple solutions for issues, but going through these steps will no doubt reduce the time spent on the phone, and possibly even resolve some issues before the phone call. New vehicles require technicians to
grow in their knowledge and capabilities in order to understand and manipulate the vehicles’ systems. Make sure you are on the cutting edge, performing at a high level so you can continue to provide kick- ass electronics integration in them. ■
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www.me-mag.com 65
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