Safety
civil police is also important. Support, encouragement, empathy and a positive approach will pay dividends, while an inconsiderate and inconsistent approach, will lengthen the rehabilitation period significantly.
Early intervention While each company will have its own policies and procedures, there should be a consistent approach, but also one which encourages flexibility. Line managers should be consulted on their knowledge of the individual involved with a view to when it is appropriate to intervene, and
who may be the most suitable person to manage the incident and the outcome. Early intervention should be considered as this would reduce a dependency on prescription drugs and their side effects, reducing the overall effect of the incident by lessening the effect it has on the families, friends and colleagues of those involved. Historically, intervention has relied on a dated and traditional approach. These treatment modalities can be lengthy and with a less than 50/50 chance of success. Many members of staff would never make a full recovery and there would be
a dependence on time being the great healer.
However, there are many modern modalities available within the spectrums of clinical psychology and some physiological treatment may also be necessary to address certain symptoms, including referred pain. It is important, therefore, to offer an integrative approach to each individual employee.
Bespoke treatment
The use of treatments such as hypnotherapy, emotional freedom technique (EFT) and eye movement de- sensitisation and re-processing (EMDR) have all been proven effective when addressing post traumatic stress disorder. But it’s important that a particular treatment meets the requirements of the employee. It has to be bespoke and delivered by specialist therapists with an understanding of the mechanics of an incident of fatality.
There is no doubt that the use of the correct approach can lead to a dramatic effect on those involved, returning them to optimum health in a significantly reduced period. Early intervention would negate the dependency on prescribed drugs and significantly reduce the average period of absence, resulting in minimal impact on the lives of all involved, ranging from the train crew themselves, to on-call managers, control managers, line managers, HR professionals and the colleagues, family and friends of those unfortunate to be involved. •
Mark Eastwood is founding director of Staff Absence Solutions. Visit:
www.staffabsencesolutions.com
Page 52 November 2013
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