46•


Cover Story Pacific Plumbing Supply


incentive based in that they need to hit certain purchasing goals to earn the all-inclusive trip. The destination is usually a sunny resort in Mexico or in one of the Southwest states. “The trip has been very well re- ceived by our Alaska customers,” Sherman noted. “It's a great chance for select employees and customers to get to warm weather and relax for a week. We've actually had cus- tomers come on the trip at their own expense because they wanted to spend time with other contractors and our employees - even through they could not hit their goal.” • Pacific Plumbing Supply do-


(Continued from page 44.)


nated $75,000 in plumbing products to Habitat for Humanity in 2010. A portion of the donated product went to support their constructions projects and a portion went to their retail


building supply store in Seattle. In addition, Pacific Plumbing


Supply has always run a lean, very well-managed organization — something that proved beneficial when the economy presented new challenges. “We have been known over the years as a lean company that doesn’t tolerate productivity squandering,” Solomon noted. “As the recession hit us, we made a spe- cial effort to communicate with everyone that we were going to be looking closely at sales per em- ployee and sales per day. We’ve set up flash reports that our team can re- view daily. It helps everyone gauge their performance and ensures we are all getting the job done.” All of this bodes extremely well


for the future of Pacific Plumbing Supply, and Solomon is bullish on the possibilities: “A lot of our growth


•THE WHOLESALER® — MARCH 2011


About 30 customers and 10 employees attended a recent Burnham training class for the ES2 and Alpine boilers held at The Green Room.


in the near term will be about im- proving our own position in the mar- kets we serve, rather than taking additional geography. We continue fighting to improve our position in the market and posturing for addi-


tional growth. That said, we’re plan- ning to make some location and growth moves. I’m confident you’ll see more from Pacific Plumbing Supply — but we’re not prepared to report about that quite yet.”


n


See contact information on page 194 • Be sure to visit www.thewholesaler.com for web exclusive articles and videos! •


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