Four Corners
AUSTRALASIA It’s the business we’re in! Pat Osborne
sales director Alpha Flight Services Australia
It may be assuming, but I suggest that because OnBoard Hospitality readers travel frequently we tend to be quite critical and judgmental of service levels, menus, meal quality, equipment suitability, entertainment offerings and of course the airline crew. It’s the business we’re in. As a flight caterer I am not going
to ramble on about seats, beds or uniforms. I’ll stick to food and drink. Just like a hotel, it is important
“We enjoy working with airline chefs”
for an airline to experience what a successful competitor is up to. We notice, for example, that there is
a steady increase in the attention given to the Economy offering. Price is unquestionably a critical factor but good operators are looking for variety on their Economy trays and in the overall food service especially amongst the salads, desserts, snacks and refreshments. Crew handling of the meal and drink
service can also vary enormously and it can be tough for an airline to train crew of so many different nationalities and cultures. On the subject of menu development we are finding that more and more airlines want to work
closely with their caterer to develop menus. They respect our knowledge of local and seasonal produce and they appreciate our chefs’ skills. We, in turn, enjoy the opportunity of learning from their chefs. Just last week we had a significant
menu development session with Air New Zealand. It was a delight to watch two quality chefs - one from the airline worked with one from Alpha Australia - work together, all keen to make the best use of each other’s skill and knowledge. But then, it’s the business that we’re in!
www.onboardhospitality.com
45
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68