WORKSHOP
mountain passes conquered on my bike over the years,” Randall continued. “I was approached by Domex in November last year as someone with industry knowledge, management experience who could set up and lead this new business venture. It’s been a rollercoaster but we are making the right moves and have built some great partnerships in the last nine months.” Domex’s fleet of mechanics can visit customers at their home, at work, or at the side of the road to deliver its bike servicing - this can range from a simple quick fix like a puncture repair, all the way up to a complete strip down and bike rebuild.
‘THE OPPORTUNITY IS THERE TO CHANGE THE INDUSTRY AND PROVIDE HIGHER QUALITY AT GREATER CONVENIENCE’
Other services include hydraulic brake bleeds, groupset
upgrades, bike building, and e-bike services. While it launched initially in London and Surrey,
Domex Bikes has ambitions to grow across the entire UK, offering services in cycling hot spots such as Bristol and Cambridge and other large urban environments.
High level service But why is there demand for mobile servicing now - how have consumer expectations changed in recent times in terms of bike servicing and repair? “Everything changed with Covid, and the landscape of mobile bike repair became filled with various one man
bands operating themselves as opposed to in shops,” said Randall. “High Street bike shops are few and far between now, and finding a really great one is hard. What we bring to this sector is a fleet of top level mechanics in state of the art workshop vans, providing a consistent high level service. “We are the only mobile Shimano Service Centre in the country and that banner of quality and excellence gives the customer full trust in us, as opposed to the cowboy country that one man band mechanics sit in.” So what opportunities and challenges does this sector face? “Honestly, I think that it’s all positive for us,” Randall said. “The sector has an image problem, but we solve that with our quality and our status as an SSC. “The opportunity is there to change the industry and
provide higher quality at greater convenience. I’ve got my sights on the international market after we have expanded further into the national one.” On what the long-term future holds for Domex Bikes, and others in this sector, Randall said: “Personally, I’d like to have a training facility to develop our own mechanics, get people excited by the thought of being a bike mechanic as their profession. “Cycling is awesome, and working in this industry can be so fulfilling. I’d love to get people into the industry, harness their passion and change people’s lives. Giving chances to people who need them and developing a workforce based on passion for bikes.” ●
28 | November 2024
www.bikebiz.com
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