WORKSHOP


two decades in the field of servicing kitchen appliances and white goods, with around 120,000 clients each year. “Domex Bikes began in January 2024 but our parent company Domex Appliance Services has over 20 years of experience in the kitchen appliance world,” Paul Randall, operations manager at Domex Bikes, recently told BikeBiz. “Domex saw a gap in the market of bicycle service and


repair and brought me in (as the bike guy!) to add my industry knowledge to their established customer service and back office model.”


The bike guy Randall has been in the bike industry for 11 years now - as a store manager at British cycle retailer Cycle Republic, a self employed mobile mechanic, head mechanic and mechanic supervisor at shared e-bike operator Forest Bikes, and now ops manager at Domex. “I’ve been obsessed with cycling for as long as I can remember and have some decent palmares in terms of


‘IT’S BEEN A ROLLERCOASTER BUT WE ARE MAKING THE RIGHT MOVES AND HAVE BUILT SOME GREAT PARTNERSHIPS IN THE LAST NINE MONTHS’


www.bikebiz.com


November 2024 | 27


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