TRA
AINING
Reliability and Expertly Engi Garage Door
Reliability and
Vie ww
“
use their colleagues around you sharing their experience and questions as possible. Customers love own training journey is to ask as many to anyone about to embark on their
to anyone about to embark o The advice I would giv
on their ve
to help learn. Lewis Clarke
share ideas from a huge range of skills, but also got to hear and
people.”
Upon attending each of the operational excellence workshops, delegates are
required to present to the senior management team a final project presentation that describes personal learning; explains how the applied learning will continue to be applied and illustrates how the Customer Experience will improve as a result of attending
managing established in the local goal is to get the branch he’ll be programme, Clarke says his next graduation from the training After his presentation and the programme.
management skills in a larger develop the operations and larger branch to manage to goal would be to move to a “From there I think the next community.
”
colleagues around you to help experience and views and use the Customers love sharing their ask as many questions as possible. their own training journey is to to anyone about to embark on operation. The advice I would give
learn.”
Clarke continues that further advice he’d give would be to remember that service is everything. “Excellent customer service doesn’t mean knowing the answers to everything or having loads of experience, but exceeding expectations in other ways is a key for standing out and
that there is something f or types of personalities and skills of jobs, all suited to different it. There is such a diverse amount possible job opportunities within of this industry is the amount of “One of the biggest advantages building relationships.”
April 2019
www.buildersmerchantsjournal.net everyone.”
BMJ 19
A QUOTE TO REQUEST 01935 443790 CALL
d Durability ineered For rs That Are
ew the full Garador garage door range online at
ww.garador.co.uk
ge door range online at
any local builders merchant. a garage door. Available at to quickly and easily price Use our EasiQuote service door specification? Confused about garage
nt. t
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