search.noResults

search.searching

dataCollection.invalidEmail
note.createNoteMessage

search.noResults

search.searching

orderForm.title

orderForm.productCode
orderForm.description
orderForm.quantity
orderForm.itemPrice
orderForm.price
orderForm.totalPrice
orderForm.deliveryDetails.billingAddress
orderForm.deliveryDetails.deliveryAddress
orderForm.noItems
Directory profile


“Live chat has completely


revitalised the way customers contact us and the way we communicate within the franchise”


Moneypenny M


ost people have spoken to Moneypenny. Few realise it. More than 13,000 businesses trust the company to handle their calls and live chat when they can’t. Franchises just like yours work with Moneypenny to help deliver outstanding customer service and capture new business. Moneypenny does this by giving you excellent people, engaged in a happy working environment and inspired to deliver excellence on your behalf, along with its gold standard technology – the result of continuous in-house innovation and collaborations with market-leading partners.


Telephone answering – never miss a call again


Moneypenny’s service is simple. It gives you your own dedicated Moneypenny receptionist, who gets to know your business well. They answer your calls when you’re too busy, or all of the time as


an outsourced switchboard – it’s entirely up to you.


This means that whenever a customer calls, you can guarantee they will speak to a real person, never an answering machine. Your Moneypenny receptionist will immediately send a detailed message to you with all of the caller’s information.


Live chat – get more customers from your website


Websites with live chat are proven to deliver 50 per cent more leads than those without. You’ve done the hard part by getting customers to visit your website. Now strike while the iron is hot to capture customers as they browse.


Moneypenny will manage chats when you’re too busy, or all of the time – taking the pressure off you and your team. With six times more chat conversations started than web forms completed, it’s a no- brainer for franchises looking to improve their website.


“Every call to our franchises is answered brilliantly, and the service is now part of our franchisees’ package. Moneypenny’s reputation is outstanding and it makes a huge difference to our business. We are now confident our franchises are offering the best service.” Phil Harrison, head of domestic sales, EnviroVent


“Live chat has completely revitalised the way customers contact us and the way we communicate within the franchise. It’s also ensured we have an up-to-date website; the feedback we’ve received from those who’ve used live chat has been incredible.” David Truby, managing director, Greensleeves


Offer your franchisee network a complete package of services with Moneypenny: • Capture every enquiry • Be ‘open for business’ 24/7 • Deliver excellent customer service





Type of service Live chat/call answering


bfa status Affiliate


Year established 2000


Address


Western Gateway Wrexham LL13 7ZB


Phone number 0333 202 1005


Email hello@moneypenny.co.uk Website moneypenny.co.uk


The Franchisor | 87


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96  |  Page 97  |  Page 98  |  Page 99  |  Page 100