Approval is communicated via email, followed by phone contact with a member of the Pegasos team. The Pegasos team member then acts as the primary contact person for the person and their family/ friends. He/ she is available both via email and phone.
A Pegasos VAD date can be scheduled for in a few days, weeks or months time, depending on the urgency of need. Pegasos advises that the person should generally arrive in Basel a day or two before their VAD date, along with family and friends (and pets). This extra time allows for consultations with the Pegasos team and for paperwork to be checked to ensure it complies with Swiss regulations.
Assistance with Travel & Accommodation
Pegasos offers their members hands-on assistance with travel arrangements (especially curing COVID-19 restrictions when a ‘laissez-passer’ certificate is required). At the best of times, Switzerland can be an unknown quantity to foreigners, so local insider knowledge is invaluable. And they can also help if you want to bring your family pet to be there at the end. After all, at Pegasos your pets are considered valued members of family too.
One question that is commonly asked of Pegasos is what to say to the immigration authorities both when departing your home country and on arrival in Switzerland. The best answer to give on departing is that you are leaving for ‘specialist medical treatment’ (privacy laws usually prevent further questions from being asked). On arrival, you can say that you are coming for a VAD. Honesty is always the best policy.