When Pegasos was set up (with Exit’s support), Ruedi said his aims and objectives were to: cut red tape, minimise waiting times and offer a service that has English as its first language.
Cutting Red Tape
For many years, people have complained about the amount of paperwork required by the Swiss State for a Swiss assisted suicide. While Pegasos would like to simplify the necessary paperwork, they can only do so much. To this end, their online application and submission system (applications are submitted online via their website), has gone some way towards making things easier. That said, Exit still receives emails from people complaining.
Responsive Waiting Times
One issue that Pegasos has been able to address is waiting times. When the Pegasos system works as intended, they have been known to spring into action fast. Exit advises applicants to be pro-active with their applications. A squeaky wheel gets oiled.
If Pegasos excels anywhere it must be in that the staff all speak English. In this respect, it is the only Swiss VAD service to have native English speakers on staff. No more ‘lost in translation’. The Pegasos website is also clearly written in English. The Swiss application process is daunting enough. The last thing anyone needs is muddled English expression.