AMERICAS LEADING OPERATORS: LAGARDÈRE TRAVEL RETAIL
“We’re backed by Lagardère Travel Retail’s global $4bn travel retail presence and $549m culinary programme. This has helped us in working with our airport partners in optimising and modernising retail and food and beverage programmes.”
Gerry Savaria, Paradies Lagardère
Paradies Lagardère winning speciality retail and travel essential stores over the past 18 months. What’s next? We had a very successful 2017;
in addition to the locations you referred to in Phoenix Sky Harbor, we secured exciting wins in the new terminal that’s underway in New Orleans, new programmes in Raleigh-Durham, Toronto-Pearson, Quebec City and St. John’s and big wins in hotly-pursued F&B locations in San Francisco, Dallas/Fort Worth, Denver, and Austin-Bergstrom. We also concluded a plan to rejuvenate a significant portion of our programme in Charlotte. As you can imagine, our teams are very busy working on getting these units open.
You opened some sizeable operations at JFK T4 in the past year (more than 4,000 sq m. with Brooks Brothers, Pandora and Corsa Collections
joining the mix). Update us on your Unlock the full potential...
current and future concession plans here... JFK T4 is a very attractive terminal for many airlines and unlike some of the other JFK terminals, it has capacity to grow its footprint. It’s very possible there will be more work ahead, but in this instance, we must take our cue from JFKIAT to align the offering to their growth plan. Aside from that, there may be some calibration of the current programme here and there, but that’s normal.
Relay is set to open its first walkthrough store in Toulouse. Any plans to replicate that in the US? We will be opening our first fully redesigned Relay store in Toronto- Pearson in the coming months. With each unit being slightly different in shape, not all provide such walk- through space so that will have to wait for the right opportunity.
Can you tell us about new concepts, shop-in-shops and/or brands you are currently/actively looking to roll-out across your US airport concessions? We’re proud to have opened several new stores at Tampa International Airport, including The Runway, an exciting new concept that taps into the popular athleisure wear trend. In addition, Paradies Lagardère has partnered with TripAdvisor, the world’s largest travel site and
opened three new Trip Advisor- themed stores at Toronto-Pearson, George Bush and Phoenix Sky Harbor International Airports. A new TripAdvisor store is also coming to Raleigh–Durham International Airport. We’ve opened many new and exciting restaurants at DFW including Hickory, a BBQ-themed restaurant with its own smoker on site, as well as in Austin–Bergstrom International Airport, the most recent being Second Bar + Kitchen in partnership with a highly-frequented downtown Austin establishment. In alignment with the contract
wins previously referred to, Paradies Lagardère has many exciting new brands coming in 2018. We’re expanding our food and beverage offerings in Denver with Snarf’s Sandwiches and Brother’s BBQ, among others. In Dallas, we’re opening Shin Sei restaurant, a local favourite we’re bringing to the airport. In Charlotte we have several retail stores opening including Dylan’s Candy Bar. In Austin, we will continue expanding with retail and food and beverage, including Hut’s Hamburgers, Salvation Pizza and Berry Austin (food and beverage), and Barton Express (retail).
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www.trbusiness.com/subscriptions A PGA Tour Shop is located in the main terminal at Tampa International Airport. 56 TRBUSINESS
Finally, what has been your biggest challenge and opportunity in 2017 and what are your goals for 2018? We successfully completed our integration in 2017 and even though we had a very strong year, integrating companies requires looking inward and our team was stretched to do everything at the quality level our partners and customers have come to expect. We are now fully focused on the outside and forward looking, with a new strategic plan built around the consumer and innovation, which we believe will further help our airport partners achieve their goals. «
*Lagardère Travel Retail’s full-year 2017 revenue totalled €3.4bn ($4.1bn) up +9.1% like-for-like (down 7.7% on a consolidated basis).
Lagardère Group’s full-year results were yet to be published at the time TRBusiness went to press (due 8 March).
MARCH 2018
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