AMERICAS LEADING OPERATORS: ARINA showcasing more local items.”


Winnipeg’s retail revamp Meanwhile at Winnipeg Richardson International Airport, it’s all change in 2018. “As part of our continual


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Winnipeg Richardson International Airport,” Rempel continues.


improvement, we are reshaping the retail footprint inside the terminal,” reports Barry Rempel, President and CEO of Winnipeg Airports Authority (WAA). “While the terminal has only


been open a little over six years, we are always refining our offerings in response to customer feedback. “This year we are revamping


our retail space to allow for more offerings, and are also adding new food and beverage to complement our existing partners. The end result is more options for travellers at our airport.” Last year marked four consecutive


years of passenger growth and the airport expects to see this trend continue in 2018 as new ‘ultra-low cost’ carriers enter the Canadian market, resulting in increased competition and more options for travellers. “When looking toward future


challenges, we see three potential disruptors as having an impact on a Canadian industry that is ripe for disruption: technology, people and regulatory,” says Rempel. “What we know with great


certainty is that technology is providing new opportunities and at a faster pace than at any time in history. WAA is working closely with the Canadian government as it looks to make legislative changes impacting everything from a passenger bill of rights through security processes and foreign ownership regulations to airport governance models.” WAA has confidence in its tried


and tested operational model, but Rempel says while it is supportive of proposed government legislative development, the overall cost of air travel needs to be reduced while providing tangible benefits for its communities. “Whether it is better retail, new


restaurants, or innovative initiatives like our therapy dog programme, we are always striving to continually improve the passenger experience at


MARCH 2018


Trump travel ban Another high-flying Canadian gateway is Halifax Stanfield International Airport, which flew past its four million passenger goal for 2017 by just shy of an additional 100,000 travellers, representing a record +4.5% year-on-year increase. Phenomenal growth over the last five years has seen passenger volume increase by 13.9%, which equates to an additional half a million travellers. In mid-2017, it announced plans to implement the next phase of its current 10-year capital plan to upgrade facilities, expand current services and enhance the passenger and visitor experience. The plan includes terminal building expansion for passenger screening and processing as well as new concession offerings and IT upgrades. ARINA is already making changes


at this Atlantic gateway airport according to McDonagh. “Our Halifax store was completely


renovated in 2017 with all new furniture, wall graphics and a new floor plan to enhance the customer experience,” she says. Joyce Carter, Halifax International


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Airport Authority (HIAA) President and CEO adds: “We will continue to work with airlines and stakeholders to provide our passengers with more travel options, gearing Halifax Stanfield for future growth. “The foundation of this work is


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our shared vision with the provincial government to enhance tourism, trade and immigration. ARINA’s success story in Canada


hasn’t been without its challenges, as McDonagh explains. “Economically, we have seen two


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interest rate increases over the last year, as well as disruption on specific destinations following the hurricanes in August and September.” Canada’s aviation industry and


tourism sector is booming. The effect of President Trump’s US travel ban policy has undoubtedly sent business its way, with World Tourism Organisation figures anticipating a +6.7% year-on-year increase in total arrivals into the country for 2017 and


Winnipeg James Armstrong Richardson International Airport is touting the ‘ultra low-cost’ carrier boom to deliver more options for travellers.


TRBUSINESS 53


deliver increased levels of customer service in all our stores across North America.” «


has a dual mission for 2018, as McDonagh concludes: “Our focus for 2018 is to deliver an enhanced passenger experience by delivering new beauty brands to The Loop Duty Free in Montréal and expanded ranges of liquor in particular across whisky, gin and vodkas. “We also have a clear project to


“As part of our continual improvement, we are reshaping the retail footprint inside the terminal.”


Barry Rempel, President and CEO of Winnipeg Airports Authority (WAA)


preliminary full-year 2017 figures from the Canadian government indicating a +4.4% increase in international tourist arrivals. It was also a year of opportunity for


ARINA in 2017, with Canada’s 150th birthday celebrations and Montréal’s 375th providing fantastic occasions for increased tourism. “Passengers travelling for leisure


tend to purchase in travel retail and this was reflected in our sales for 2017,” McDonagh notes. Also under the company’s remit, McDonagh reports a strong first half-year in 2017 for its Barbados operations, “but in line with all operators in the region, we experienced a challenging trading environment in the second half of the year due to adverse weather conditions”. Back on Canadian soil, ARINA


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