- ESTABLISHED 1997 - March 2018 TRBusiness Volume 21, Issue 03 March 2018 Contents
Lotte’s Seoul Incheon T1 exit .......17 Not only did Lotte Duty Free return three of its Incheon T1 concessions in February, it had to contend with other challenges on home and foreign soil. Luke Barras-Hill reports.
Harnessing TR’s data potential ....19 A well-curated mobile platform backed by relevant data to create personalised offers for shoppers is a ‘must’ for travel retailers seeking a significant sales uplift, learns TRBusiness.
Indian retail revolution ................ 22 Rising Indian passenger traffic is driving concessionaires to innovate and expand their offers. Jessica Mason investigates.
Summit of the Americas .............. 26 The inaugural Summit of the Americas kicks-off in Orlando this month. Luke Barras-Hill assesses the response to the new programme.
Interview: José Luis Donagaray .. 28 Guidelines for the regulation of border shops on the Brazil side are now under the microscope. ASUTIL Secretary-General Jose Luis Donagaray speaks to Luke Barras-Hill about the plans.
Interview: Michael Payne ............ 29 Registrations from key retailers are expected to translate into healthy buyer delegations at the Duty Free Summit of the Americas this month, as Michael Payne tells Luke Barras-Hill.
San Francisco vision .....................31 Now the duty free tender has been awarded to DFS Group, San Francisco International Airport can put its retail and terminal plans into practice, as Luke Barras-Hill discovers.
SUBSCRIBER ONLY CONTENT 14 TRBUSINESS
State-of-the-art store in Dallas.....32 The launch of the TRG Duty Free store at Dallas/Fort Worth Airport came after five-years’ hard work. Andrew Pentol reports.
SUBSCRIBER ONLY CONTENT AMERICAS: LEADING OPERATORS 35-58
Leading operators: Dufry ............ 36 Latin America remains a lynchpin for Dufry in the Americas, as Luke Barras-Hill finds out in a detailed analysis.
SUBSCRIBER ONLY CONTENT
Leading operators: DFA .............. 39 The T1 Panama Tocumen tender win last year had strong emotional and professional meaning for DFA President Leon Falic, who talks to Andrew Pentol.
SUBSCRIBER ONLY CONTENT
Leading operators: DFS Group ... 42 Having retained its San Francisco duty free contract for a further 14 years, DFS Group can now look to the future. Andrew Pentol reports.
SUBSCRIBER ONLY CONTENT
Leading operators: Motta ............ 45 With economic conditions in the LATAM region seemingly improving, Motta is looking to build on a stable 2017, says Andrew Pentol.
SUBSCRIBER ONLY CONTENT
Leading operators: ARINA ....... 50 Aer Rianta International’s North American operation recorded a +11% sales surge in 2017, reveals Claire Malcolm.
SUBSCRIBER ONLY CONTENT
Leading operators: Lagardère... 55 Paradies Lagardère recorded a strong 2017, with a series of new concession gains in retail and F&B, as Luke Barras- Hill reports.
SUBSCRIBER ONLY CONTENT
Leading operators: Starboard .. 57 This year promises to be an exciting one for Starboard Cruise Services, which is looking to roll out with its partners on three key vessels. Luke Barras-Hill speaks to President and CEO Beth Neumann.
SUBSCRIBER ONLY CONTENT MARCH 2018
Leading operators: DFASS .......... 48 The TRG Duty Free opening in Dallas was one of several highlights for DFASS Group in the Americas in 2017, as Andrew Pentol reports.
SUBSCRIBER ONLY CONTENT 36
Lotte pulls key Incheon T1 contracts
Flemingo files IPO in India
Data in TR: Mastercard reveals all
Leading Americas
Operators Brazil DF
border shops edge closer
Heinemann
Americas cements cruise presence
Jackie McDonagh ARINA accelerates Canadian airport retail... p50 Also inside
INDIA SPOTLIGHT | IAADFS | SUMMIT OF THE AMERICAS | SAN FRANCISCO | DALLAS DUFRY | LAGARDÈRE TRAVEL RETAIL | MOTTA | DFS | DFASS | DFA | CIR AMERICAS DATA STARBOARD CRUISE SERVICES | SIÑERIZ FREE SHOP | VANCOUVER | FDFA | ASUTIL CRUISE REPORT | RITUALS | COUNTER INTELLIGENCE | PEOPLE NEWS | NOW & THEN
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