AMERICAS LEADING OPERATORS: ARINA
wine cellar.” Whiskies are also given a special showcase, housed in a series of sleek black metallic bays with a high-end selection of single malt Scotches, global blends and an extensive collection of Canadian ‘Collection Whisky’ labels. Local flavour has a dedicated
space in the form of the ‘Canadiana’ section – clad in maple wood – with ice wines, maple products, ciders and locally-made spirits proudly Canuck. Home-grown Canadian superstar and Montréal native Celine Dion even makes a retail appearance, with her line of handbags gracing the walls of the vibrant luggage, bags and accessories area. “We also expanded certain
popular brands like Rudsak, the local Montréal leather accessories brand,” McDonagh notes. The Montréal International store has recorded significant growth over the last year, she continues. “One reason for this is the
increased number of direct flights to Chinese destinations. Passengers on these flights make up just 3.5% of the passenger volume but account for 12% of sales.” The addition of new flight
destinations has also boosted sales figures, with the ARINA GM noting a +13.5% year-on-year increase in international passengers through the airport in 2017. “We are pleased to have been
working in partnership with Aer Rianta International for several years,” comments Philippe Rainville, President and CEO, Aéroports de Montreal. “[They] share our commitment
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categories as well as souvenirs, watches, gifts, food and toys, serves both international and transborder passenger traffic. “The new Québec City store
opened on 11 December and its first month exceeded expectations,” says McDonagh. “Passengers are very happy with the expanded assortment and the new store is four times larger than the previous space. “We’ve seen great sales in wines
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and spirits there and our other stand- out success is the Bizou accessories shop-in-shop, which is a brand local to the province of Québec.” The four-fold increase in retail footprint delivers 400sq m of retail space and a project investment in excess of $1m from ARINA. From makeup and perfume to sunglasses, accessories and a wide selection of wines and spirits, luxury is very much at the forefront. The partnership is further bolstered by ARINA’s 20 years-plus province experience with newly introduced international brands, including Chanel, Lancôme, Dior and Givenchy. A monochrome design palette defines the store interiors with accents of dark and light woods used to clearly differentiate each category and the inviting curved, free flowing layout especially created to maximise customer dwell time. Centrepieces are the Whisky Collection and Fragrance Studio concepts, alongside bespoke areas housing other core categories. As with ARINA’s other Canadian locations, sense of place is a key
to the customer experience by offering quality services, always listening to our passengers’ needs, and promoting international and local Montréal brands. The Loop is a perfect example of our very successful partnership.”
chosen to operate the duty free store at YQB because it offers a range of products that reflects trends in airports around the world while
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Bienvenue au Québec ARINA’s new Québec City Jean Lesage International Airport concession went live in December and McDonagh is bullish about its 2018 commercial prospects. The seven-year and five-month contract, which covers all core
MARCH 2018
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ARINA won Best Canadian Airport Duty Free Company at the FDFA Gold Standards Awards in 2017. Pictured here are staff, including McDonagh (10th from right), receiving the award.
TRBUSINESS 51
The Loop Duty Free at Québec City Jean Lesage International Airport
“Aer Rianta International was chosen to operate the duty free store at YQB because it offers a range of products that reflect trends in airports around the world while showcasing more local items.”
Gaëtan Gagné, President and CEO, Aéroport de Québec
feature, with a native Québecois products section that plays on elements of winter with a white, corrugated
back-illuminated
surround frame highlighting brand- personalised wall units for local ice wines and ciders. Regional brands include Bizou, along with a wide variety of Québecois food products. “A renewed retail environment is a
key component in the [airport’s] 2018 project,” explains Gaëtan Gagné, President and CEO of Aéroport de Québec. “Aer Rianta International was
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