From a platform provider perspective, there are many platform providers that have already taken a strong market share such as Kambi and SB Tech. Tis has led a shift towards insourcing – look at BetMGM/Entain, Ceasars/William Hill, and Bally’s/Gamesys.
A lot of our advisory focus has been on RFP collaborations and suggesting partnerships with media and existing retail brands. Tere are many land-based casinos with limited to no online presence that offer potential, subject to possible legal issues and technology requirements.
Ultimately, there isn’t a one size fits all and it’s hugely challenging and expensive, which is why the non-US brands looking to enter have been the big guy’s you’d expect.
Where do you sit on the insourcing vs. outsourcing debate?
It is dependent on what you want to do, the market you are looking to enter and, crucially, how quickly you want to enter that market.
If you are a start-up with some cash and an idea, it is going to take you a long time and be hugely expensive to build whilst everyone else gets ahead of you. I generally recommend new entrants and those looking to pivot from retail to online look at the licensing route.
A lot of our advisory focus has been on RFP collaborations and suggesting partnerships with media and existing retail brands. There are many land- based casinos with limited to no online presence that offer potential, subject to possible legal issues and technology
requirements. Ultimately, there isn’t a one size fits all and it’s hugely challenging and expensive.
Once you’ve chosen to go down that road, you then need to look at whether you want a partner who is going to give you a product whilst you run the operations. If so, you then must consider other factors including whether to insource or outsource marketing support, customer support, trading, and risk, amongst others.
Te only guys that have really succeeded with this have been the bigger brands who have bought existing technology such as Flutter and Entain. Bet365 have built their own but have building on that for 20 years, so it is very mature.
I recommend that if you have a core skill as a company, that is the technology element you
should own or have a share in. Tis should then be incorporated into a flexible, modular structure where you can bring in the relevant third parties you may need.
Tere have been many examples where people have worked with a third party, made lots of money, before deciding to go it alone. Tey then spend years in development, get behind the competition, before going back to a supplier. One example is William Hill who were lagging online behind Ladbrokes, so they did a deal with Playtech, and business went through the roof. Tey then took it in-house to a degree after becoming number one and struggled again. Now they are a provider into Caesars.
In short, be very aware of doing it yourself, have the right people, and focus on your skills. If you’re a bookie, focus on that. If you’re a technologist, channel your efforts into tech and let someone else be the bookie.
WIRE / PULSE / INSIGHT / REPORTS P111
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