Once only imagined by sci-fi authors, powerful artificial intelligence tools are now a reality. At HookMotion, we believe that casinos will be one of the institutions able to benefit most from this state-of-the-art technology.
Advancements in computer vision, one of the many branching divisions of Ai, will soon be working hand-in-hand with casino staff in a manner that redefines surveillance and floor supervision. Te analytical nature of daily operations combined with hundreds of overhead security cameras make casinos the perfect place to implement this cutting-edge technology, and there is no doubt that it’s implementation is on the horizon. As such, casino executives are being faced with a plethora of questions that cannot be answered by a simple Google search.
WHAT CAN IT DO?
By-way-of access to live table-game footage, ordinary security cameras equipped with computer vision software solutions can track nearly anything happening on a gaming table. Powerful algorithms are trained to identify and record card action, player positions, chip movement and more by analysing video footage without any human input being necessary.
Casino surveillance will be redefined as our concepts of game protection and data collection are transformed by our autonomous ally keeping a watchful eye from above. 24 hours a day, seven days a week.
In terms of game protection, surveillance staff will be instantly alerted to fraudsters in the act of cheating or dealers in the process of making an error, allowing them to protect their profits with ease. Tese types of software work in real- time to quickly detect deviations from standard game procedure; suspicious betting activity or dealer errors, for example. Problems like past posting, payout errors and bet pinching will all become a thing of the past.
In the context of data collection, it will allow both database marketing campaigns and floor optimisation to reach unheard of levels of efficiency. Accurate information on bet sizes, skill levels, exact number of bets placed and more will be easily accessible via a pristine database of both player and table data that was collected completely autonomously.
Ultimately, the technology represents an investment in high-quality, timely data that supports a growing number of business intelligence practices aimed at increasing revenue and profitability.
WHERE ARE WE NOW?
As the technology is still in its infancy, very few companies currently offer surveillance automation solutions that are ready for operation. Some of the major players in the
Most, however, involve the addition of extra hardware (typically in the form of cameras or sensors) affixed to the gaming table to facilitate the process of data collection. It will be up to casino executives to choose the solutions that ultimately provide them with the most value.
WHAT ARE THE LIMITATIONS?
Matthieu Clas, Chief Executive Officer, HookMotion
“Capitalising on a background in engineering and innovation management, Matthieu Clas is the CEO and Co-Founder of HookMotion; A Montreal-based tech startup where he and his colleagues work with casinos to bring the latest technological advancements in artificial intelligence to the traditionally old- school gaming industry.”
“In an area of focus as sensitive as game protection our computerised companions will never replace a human's responsibility to make
consequential decisions. After being alerted to suspicious activity, surveillance teams will still need to use their expertise to review the footage and
ultimately make a decision on whether or not it’s necessary to take action.” Matthieu Clas
gaming industry such as Dallmeier or Angel Playing Cards are in the process of developing solutions to join their wide array of product offerings. On the other hand, startups like us at HookMotion devote the entirety of our resources to the one specific product.
In the market of casino surveillance automation, one of the earliest arising determinants of success is a company's ability to balance their solution’s physical invasiveness with its accuracy. With this fact in mind, each company's approach looks a little different.
Some lightweight solutions promise minimal fuss by requiring nothing more than integration with the casinos existing surveillance system.
Like all technology to come before it, Ai has its limitations no matter how powerful and omnipresent it may seem. In cases where making a mistake could lead to serious consequences, decision making accountability will always be deferred to a human.
Although more than capable of automating relatively uneventful marketing decisions, like when to send valued players a free drink or meal; In an area of focus as sensitive as game protection our computerised companions will never replace a human's responsibility to make consequential decisions.
After being alerted to suspicious activity, surveillance teams will still need to use their expertise to review the footage and ultimately make a decision on whether or not it’s necessary to take action.
With repercussions as serious as those given to cheating patrons, it's arguably best that the software will always require human oversight as a rarely needed safety net. In this sense, it is a truly complementary tool for existing casino experts.
HOW WILL IT IMPACT EXISTING STAFF?
As it stands, these solutions aim to automate the data collection and game protection responsibilities currently tasked to members of the floor staff and surveillance team.
By automating these responsibilities, staff members' duties will subsequently change as they have more time to dedicate to the most important aspects of their roles.
Dealers and pit bosses will have more time for patron interaction allowing them to create a more welcoming and exciting atmosphere for players. Surveillance staff will be able to focus on more pertinent areas of the casino like the count room, rather than spending time combing over table game footage.
Aside from the structural changes of surveillance and floor duties, perhaps the most profoundly impacted members of the casino will be the executives tasked with choosing exactly when and how they implement an automated surveillance solution. As the technology continuously improves and solutions are brought to market, it will be interesting to see which establishments are the first and most willing to adapt to the technological changes of the future.
WIRE / PULSE / INSIGHT / REPORTS P61
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