more and more players return to casinos and restaurants adapt to doing more with less staff.
How important is the software suite offered by TransAct in support of its hardware solutions in terms of the buying decision of new clients?
We pride ourselves on providing a complete solution with the appropriate approved firmware for each jurisdiction into which the printers will be installed. Free of charge firmware for our printers is just one of the ways that we strive to exceed our customers’ expectations.
In addition, Epicentral software offers yet another way to provide our customers with more value in the printers. Being able to print real-time offers to players while they play in addition to standard TITO tickets is a real bonus to our customers.
What trends are playing out in terms of customer orders and ongoing supply-chain issues - is there still a backlog and who is being most and least affected by the disruption?
We have been very fortunate to have stocked an extra buffer of inventory at our various global locations including our plant in Ithaca, NY, our logistics warehouse in Las Vegas and at our office in the UK. Although we have run into many supply chain issues the impact to our customers was minimised with the safety stock that we built into our system. Our top-notch operations team is working overtime being creative and resourceful and has not
“During the Covid period we
continued to get new jurisdictional firmware approved for our new Epic Edge and we began the process of switching our customers over from our legacy printer the Epic 950 to the all-new Epic Edge. We found a way to work remotely with both our employees and customers and I feel that we are stronger than ever with our technology.”
disappointed any of our customers during this very trying time.
Listening to the interviews from G2E, many CEOs discussed the supply chain problems and described addressing the shipment of product via air freight - but also that they were seeking out new partners. Has TransAct seen interest from new clients as a result?
Although we have long utilised airfreight to fill quick turnaround requests and balance out ocean shipments, we acknowledge that we are doing more air-freight than ever before to meet customer request dates. Having product in stock, especially the all-new advanced Epic Edge has given us an ‘edge’ in winning new business.
What challenges have you faced maintaining high standards across your manufacturing, sales and support and service teams in the last
18 months, particular with respect to on-time delivery?
I have to say that all the many delivery challenges have been so well handled by our operations team that it has little to no impact on our customers.
Has the demand for faster, bigger, more - continued during Covid - or has the pandemic pinned back the expectations of clients? Have we lost a year or so of technological progress?
We have absolutely not lost a year of technological progress. During the Covid period we continued to get new jurisdictional firmware approved for our new Epic Edge and we began the process of switching our customers over from our legacy printer the Epic 950 to the all- new Epic Edge. We found a way to work remotely with both our employees and customers during this time and I feel that we are stronger than ever with our technology.
Which markets are recovering the quickest - and why? Are we returning to normal 2019 levels of purchases?
Clearly the US market has recovered the quickest and I believe it is attributable to a balanced approach of getting the majority of the adult population vaccinated, adding social distancing in casinos, and many other safety initiatives. Te US market worked to keep players safe while opening the casinos to provide a very needed source of entertainment. Te business has been steadily climbing back and I would easily call it a robust recovery.
WIRE / PULSE / INSIGHT / REPORTS P47
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