CAFM & IT
or even hour by hour. A hybrid workplace might be busy on a Wednesday when everyone decides to come in, but practically empty on a Friday when most employees choose to stay home. In some cases, organisations plan to give employees access to more regional or flex space sites, leaving them with a more dispersed portfolio to manage. Both scenarios could prove costly, inefficient and impractical for conventional FM delivery models but ideal for pay-as-you-go services because they can be shaped according to demand, with organisations only buying in services when or where they need them.
On-demand facilities services could support clients with static FM when they need to deal with overflow. It could also be switched on or off between high workload periods and low workload periods including holidays, plug the capability gap across large geographies and provide small facilities’ ad-hoc needs.
An opportunity for businesses As the Institute of Workplace & Facilities Management has highlighted over the years, many of those responsible for managing facilities in organisations are not qualified facilities managers. Often, they are administrators, business unit leads, operations managers, office managers, finance leaders and head teachers, and even managing directors. Naturally, these de facto FMs rarely have the time, budget or knowledge to secure best-in-class services, oversee compliance or manage multiple suppliers.
Many companies in this market segment have no CAFM system, which means they lack adequate control over their portfolio and operational facility needs. Mostly,
they rely on multiple local contractors for different tasks or self-perform M&E work to keep costs down, leading to inconsistent service and increasing the risk of using untrustworthy suppliers. In one poll conducted by Integral last year, 59% of respondents cited ‘finding a reputable supplier’ as their number one challenge.
By combining a digitally enabled, on-demand service with an experienced engineering team and a suite of smart technology solutions, SMEs have a single point of access to the services and supply chain they need 24/7, 365 days of the year. It’s easy to see how these companies could benefit from such a set-up. Imagine an office manager uploading photos and adding notes when logging a job on the move. The on-demand solution could help the engineer with diagnosis before arriving and increase the likelihood of a first-time fix, ensuring statutory compliance, reduced buildings costs and much less downtime. It would also allow those responsible for managing facilities refocus their energy to their expertise and drive productivity by redelegating time-consuming FM tasks to FM specialists.
Growth in the on-demand economy shows no signs of slowing. Technological progress will see to that. For facilities management, this provides an opportunity to revolutionise service delivery and ensure that a much larger share of UK plc can benefit from the best FM. Covid-19 has amplified many of the facilities and maintenance challenges companies face. Access to cost- effective, trusted building services has never been more crucial, whether it’s about supporting the safe return to work, improving resilience or staying legally compliant.
https://integral.co.uk/
56 | TOMORROW’S FM
twitter.com/TomorrowsFM
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72
