DESIGN & INTERIORS
The physical space One of the negatives of being totally unmanned is you do need additional signage, way-finding and instructions for visitors — and these would need to be displayed clearly. The downside of this is it is not very personal.
If someone has a particular requirement or query, you have to think about how you will provide assistance to them. Maybe you need a phone or calling system? You’d definitely then need some ‘how to use’ information clearly displayed too.
With all that technology and signage driving the welcome, you’ll need to consider the size of the reception space and, of course, the reception desk itself. The size of the technology, the size of the signage, how many phones, plus the normal considerations of finishes, height etc, all the elements that will determine the shape and size of the desk.
Goods in and out If the reception is unmanned and dozens of parcels are being delivered, to an empty foyer, what happens? Do you have a call-point or do you just say no to personal parcels and this new responsibility?
The advantage of a manned area is the receptionist will always know the delivery people; they’ll likely know that
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John in Accounts has an important parcel arriving today because he said so on the way in; and they’ll know to keep his delivery safe because he’s not answering his phone.
Virtual receptionists If you’re visiting a reception and you’re waiting for someone to get off the phone before they can sign you in, then, yes, that could be quite annoying. So, the advantage of ‘unmanned’ is you don’t have to wait: you just walk in, sign in, and make your way through the building.
While an unmanned reception may be quicker - scan in and sign in to technology that remembers your name and your face - but if you have any questions? If you don’t know where to go? If you’d just like a chat with the person on the desk?
Decide on the right desk for you There’s lots to think about when deciding to go manned or unmanned - the function for visitors, the physical space, the services, but there’s the human side too.
The reception area, has always been the heart of office buildings and the receptionist will often be held in high regard because they make everybody’s day-to-day experience in the building a good one. They’re not just the welcome, they’re the last impression, too.
www.clarkerendall.com TOMORROW’S FM | 33
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