COVER STORY
A NEW HOME
THE VALUE OF POST-PANDEMIC FM BENCHMARKING
The year 2022 finds us transitioning into uncharted territory, ‘the new normal’: presenting businesses with a myriad of unseasoned hurdles. The situation caused by the impact of ‘post-Brexit / post-Covid-19’ has propelled management teams towards an overhaul of working practices. As job migration numbers peaked, and vacancies increased by 513,700 from pre-coronavirus January to March 2020 levels, lower-paid, lower-skilled, temporary positions, and those roles filled by a younger and more transient workforce became the hardest hit. The consequence of this unprecedented labour exodus is that many sectors are now bearing the brunt of the crisis. Across FM services, hospitality, retail, agriculture and manufacturing, this limited labour pool is struggling to deliver the service levels demanded of it.
Competing for labour requires a dynamic approach in order to adapt to changes in consumer expectations. There is a growing demand to combine innovation with upskilling, to support and restructure human resources alongside recent technologies whilst recognising the needs of a multigenerational workforce.
Inflationary pressures, such as rising labour costs, will undoubtedly be adding to the mountain you’re striving to scale; in some cases, the London Living Wage, for example, may no longer be sufficiently competitive to maintain or draw staff. However, promoting staff engagement, fresh ideas and clear routes for progression could make your business more attractive, and provide the harness you need. But how does a facilities manager determine what action to take to address all this and how much difference does ‘best practice’ really make?
Sitemark history In 2005, the cleaning industry saw the emergence of i-Clean Systems Ltd consultancy services. Over time, the development and expansion of its benchmark datasets lay the foundations for a natural progression into recycling and waste consultancy. Subsequently driven by customer demand, the company rebranded to Sitemark Ltd in 2017, in recognition of the need to cast its net even wider. Now
28 | TOMORROW’S FM
With a different name, a wider scope and a sharper focus on employee experience and workplace performance, the Workplace Event, an evolution of the Facilities Event, opens its doors on 5th-7th April. Here’s we tell you everything you need to know.
Sitemark talks to Tomorrow’s FM about benchmarking; the act of comparing business processes and performance to industry best practices within a peer group, and allowing organisations to continually make improvements in productivity by focusing on quality, time, and cost.
in its 17th year, Sitemark is the first point of contact for commercial organisations seeking guidance and support in the best practice delivery of both soft and hard FM services including cleaning, recycling & waste, support services, security and maintenance services.
To date, almost seven hundred organisations have benefitted from Sitemark’s ongoing, collaborative and unbiased expertise. They include over 300 commercial entities including the BBC, The Crown Estate, HMRC and Canary Wharf Management; over 250 education establishments including University of Oxford, University of Birmingham and the University of Westminster; over 50 NHS Trusts including Bart’s, Guys and St Thomas’ and Kings College Hospital. In addition, retail outlets including Meadowhall, The Trafford Centre, Harrods, Capital & Regional as well as other iconic or unusual sites such as the Historic Royal Palaces, the Museum of London, MCC Lords, Dubai Airport and many more have used Sitemark best practice benchmarking to measure the efficiency and effectiveness of their FM performance.
Benefits of ‘best practice’ benchmarking Whilst traditional Benchmarking tends to focus on the ‘hard’ numbers: productivity, costs, and audit results, Sitemark soon realised that the ‘hardest to measure’ elements, for example, human resources, are the ones that can have the greatest impact on FM performance, where staff engagement, innovation, and vision may often, misguidedly, be overlooked. By considering all aspects of operational delivery, and by measuring both inputs and outputs of such a wide range of sites, Sitemark has developed a unique process that can measure the impact of each of these elements of service delivery.
Although all Sitemark customers are all seeking to maximise the performance of their facilities services so that, in turn, building users improve their own performance, the key drivers to benchmarking are based on a need to:
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