HOTELS & HOSPITALITY GREAT EXPECTATIONS
In the wake of the global pandemic, guests are more concerned than ever that the hotels they stay in should be clean and sanitary. Essity looks at ways in which hotels can up their game and be seen to be clean.
The global pandemic has had a major effect on every corner of our lives – and the hotel sector is no exception.
Many hotels are struggling to recruit after large numbers of employees switched industries during the furlough months. Rocketing Covid-19 cases this winter also led to many staff absences, piling even more pressure on those workers who remained healthy.
To reduce the risk of spreading the coronavirus many large hotel chains have made daily housekeeping optional, allowing guests to choose how often cleaners enter their rooms. Some chains – such as Hilton – automatically opt guests out of daily housekeeping services with customers being asked to call the front desk if they require a cleaner’s visit.
Such policies help to reassure guests that no-one is contaminating the objects and surfaces in their rooms. However, this new regime can also lead to an accumulation of rubbish, dirt and discarded towels after several nights’ stay.
Not only does this situation put pressure on the cleaner – who will have to deal with large quantities of debris while also carrying out a thorough clean on changeover day – it also creates a bad impression on the guest who will have to spend their entire stay in a messy room.
Of course, guests’ expectations of cleanliness have become higher than ever because everyone is nervous about catching Covid-19. As a result, any perceived oversight on the part of the cleaning staff will be noticed and reported.
The cessation of routine housekeeping visits creates other new challenges, too.
For example, when cleaners are no longer checking rooms daily they must ensure that a continuous supply of soap and paper is provided in the en suite bathrooms to cover the duration of the guest’s visit.
Most hotels offer soap bars for hand washing, but these can create a sticky mess on the sink which will become unsightly if the room is left unserviced for several days.
A soap system in a sealed container will help to prevent messes while also reducing waste, since leftover soap bars are likely to be thrown away during a pandemic. Tork Shower Cream is a body wash and shampoo combined and comes in a sealed cartridge to prevent the risk of contamination. It is dispensed from a non- drip dispenser which helps to prevent mess and is available in both a standard size dispenser and a mini version for smaller properties.
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Conventional toilet rolls tend to be supplied in en suite bathrooms but where maintenance visits are restricted, a plentiful stock needs to be provided to prevent run-outs. However, unprotected rolls could easily become damp or contaminated before use which would make them unusable – while also creating a bad impression on the guest.
A good alternative is an enclosed system such as the Tork SmartOne Mini or Tork toilet tissue in an interfold dispenser. These systems both naturally reduce consumption which prevents run-outs while the dispenser protects the paper from contamination before use.
Larger hotel washrooms for the guests’ general use require higher-capacity dispensers because these facilities will experience greater footfall. The Tork Skincare Dispenser, for example, holds 2,500 shots of Tork Foam Soap compared with around 1,000 in most liquid soap systems. This ensures a long-lasting supply and means fewer maintenance checks are needed, leaving cleaning staff free to concentrate on more important tasks.
The Tork PeakServe Continuous Hand Towel Dispenser also works well in larger hotel washrooms because each refill caters for over 1,000 washroom visitors and the towels are dispensed singly to prevent cross- contamination and ensure a long-lasting supply.
The number of maintenance checks in hotel washrooms can be further reduced by implementing a software system such as Tork Vision Cleaning. This allows washroom supplies to be checked remotely via a smartphone or tablet so that staff members can plan their visits more effectively.
During the global pandemic it is more important than ever that no cleaning task is overlooked and that every surface is sanitised between guests. Tork Vision Cleaning incudes a function that digitalises cleaning schedules, incorporating pictograms and descriptions of each task. This enables the cleaner to tick off each job as it is completed while the manager can tell at a glance whether anything has been missed.
As a newly cautious population prepares to return to hotels, hospitality chains will have to work extra hard to regain their trust. In a recent Essity Hygiene Report it emerged that 35% of people are concerned about the possibility of catching or spreading Covid-19 when staying in a hotel, while around 38% would avoid a hotel stay altogether to avoid this risk.
A second study carried out in August 2020 revealed that many people distrust the hygiene standards of hotels in
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