MANAGEMENT OF TRAVEL HEALTH IN COMMUNITY PHARMACY
Pictured (l-r) are Leanne Carey, Fiona Caplan-Dean (Valneva in Partnership) and Sally Arnison.
BARNTON PHARMACY AND TRAVEL CLINIC TEAM, EDINBURGH
I
n 2010, when Sally Arnison and Leanne Carey bought Barnton Pharmacy, the team quickly established great relationships with the local
surgeries and worked hard at building the business by maximising the use of all of the NHS services, training and shaping the team to enable their vision.
They also ran independent prescribing respiratory clinics in two local surgeries. Later that year, one of the surgeries had huge long-term nursing staff level issues, forcing them to cancel their travel clinic to prioritise nursing to those who needed it most. The Barnton Pharmacy team identified a need in the area for a travel clinic after being informed by the surgery of the issues and also by the patients asking directly if the pharmacy could help them.
At this time there were only a few local clinics: a travel clinic at the Western General Hospital, one in
30 - SCOTTISH PHARMACIST
Superdrug in the centre of town and a Masta Travel Clinic in another local surgery. Patients were reporting long waits for appointments in all of these clinics, so this confirmed the need to establish a pharmacy led travel clinic.
Sally and Leanne approached the Masta Travel Clinic, as Leanne worked in that surgery, to check the pharmacy had their support and also that they didn’t feel that the pharmacy would be stealing business. The Travel Clinic gave the pharmacy their full support and referred patients to them if they could not fit the patient in or had stock shortages.
Reacting to the needs of their customers who travel regularly, and who were becoming frustrated at the lack of availability of local travel appointments, they decided there was an opportunity to build a business case to consider establishing a travel clinic in the pharmacy.
Leanne and Sally are both independent prescribers but neither had any travel vaccine clinic experience, so they decided to initially train and work under PGD to gain confidence and competence.
In order to realise the pharmacy-based travel clinic, they redesigned the dispensary workflow and up- skilled the dispensary team to allow the retail manager to manage the shop and the ACT to manage the dispensary, and to check items that had been clinically checked.
When Sally moved to London, and Joanne was recruited as the dispensary manager, she quickly did the travel vaccination PGD training to add on to the flu vaccines was already able to do.
Patients can now access travel advice quicker as the pharmacy offers at least eight appointments a week, plus booster appointments, and can squeeze
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