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TRAINING & DEVELOPMENT


Pictured with Aileen Bryson (second left), Deputy Director, Royal Pharmaceutical Society Scotland are Emma Boyle (centre) and the rest of the Melville Chemist Rutherglen team.


MELVILLE CHEMIST, RUTHERGLEN, GLASGOW (M&D GREEN)


M


&D Green provides one of the best medication services for care homes across Scotland. The company has been working


in partnership with care home owners, nursing staff, care and support staff and guidance from the care commission to enhance its medication services. In working in partnership with many care homes, the company has transformed the medication training that it delivers.


The Director of the company has continuously developed the training package over the years, adapting PowerPoint presentations to account for changes in the way care homes were to deliver their medication services.


Pharmacist Emma Boyle became involved in training care home staff and updating the training after newly qualifying as a pharmacist.


‘I developed training for specific care home needs such as: adverse events, anti-depressants and


24 - SCOTTISH PHARMACIST


polypharmacy,' Emma told SP. 'However, it became apparent that we had too many training slides, and too little time to deliver the training in the care home. We decided that, moving forward, we wanted to develop a manual so that staff could refer to it when needed. This was to encompass all training sessions past and present and become the standard for M&D Green Medication training.


‘We would then attend with a face-face session to ensure all staff understood the information contained in the manual and provide them with a friendly face from the pharmacy to help with any problems. In reviewing our training, we realised there was a massive gap in what we had been delivering. We were teaching the care home team of how to order, receive and administer medications and where to record them, but we had not covered the why. A fundamental process of learning is to understand why we do things in a certain way. For example - modified release


medicines should only be given once or twice daily, dependent on formulation. Why? The training manual slowly grew to seven chapters, written and edited over the course of a year.


‘I researched the elderly patient and the physiological changes that occur that result in this medication burden and spent time with care home staff, gaining feedback into their understanding of why medications may be given out in different forms, strengths and dosages. I aimed to be able to present this information to people from all backgrounds entering care or to use as a refresher and utilised care inspectorate guidance for the recording sections and gained excellent advice from Martin, the Director of M&D Green.


‘We wanted staff to have an understanding of the resident’s full medical history, how medications work in the body, why we may be giving specific formulations to this cohort of patients and how this


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