AWARDS
she learns the highest standards of operational practice to provide the best care to patients.
Anne also recognised that our longer than normal opening hours would be especially beneficial to patients locally but knew they weren't always well known.
she worked closely with the local pharmacy operations team to devise a leaflet and poster for use locally. she also volunteered to be the patient safety champion in our pharmacy, leading all aspects of patient safety with the team.
During the last 24 years, Anne has introduced a wide range of initiatives to the pharmacy. In leading the patient safety work in the pharmacy, Anne recognised a particular concern with handout incidents.
she rebriefed the sOPs and undertook roleplays and other activities to help bring to life the importance of getting handouts of prescriptions accurately every time. As a result, handout incidents have decreased in the pharmacy.
Anne always puts patients at the forefront of everything she does. she is a very organised, highly reliable and motivated individual with a very positive attitude.
Anne has a full understanding of the pharmacy business and always delivers on the key elements of her role.
she is an integral member of the team, who looks after the stockholding in the pharmacy to ensure stock is kept within the required range while ensuring the appropriate stock is available for her patients and that owings are kept as low as possible.
Anne is an excellent team member with a very positive influence on the rest of her team, even in stressful situations. Anne never flinches and can always think on her feet.
On rare occasions when the pharmacy is short staffed Anne doesn’t complain. she simply rolls up her sleeves and gets to work with a ‘can do’ attitude.
‘Anne Hand has been part of Boots for more than 20 years. She is totally committed to the pharmacy and to the community – particularly to the more vulnerable patients, such as the foreign nationals and those needing end- of-life care.’ Laura McSherry, Boots Dungannon (on behalf of Anne)
‘Numark are honoured to once again sponsor the Pharmacy in Focus Awards. It was a hugely successful event and we are delighted to acknowledge the Numark members who were recognised for their outstanding work and commitment to their communities across Northern Ireland. Our members scooped an incredible eight of the nine awards available on the evening and we couldn’t be prouder. Congratulations to all the well-deserved winners’ Jeremy Meader, MD, Numark
Jeremey Meader, Managing Director Numark, photographed with the team from Boots who accepted the award on behalf of Anne Hand, Boots Dungannon
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