AWARDS
shopper said ‘yes’, Andrea asked if the patient had high blood pressure and was told that he had. she then went to check with the pharmacist and on her return advised the shopper that their partner should not be taking Ibuprofen with high blood pressure, but should be utilising heat and freezing products, which would do the same thing without entering the blood system.
The shopper advised that the patient
was always using Deep Heat and so there was no point in buying any more of that product, at which point Andrea led the shopper over to the ‘muscle’ section and indicated freezing products which, she said, came in spray, cream or roll-on format. Andrea advised that she had used the roll-on and found it better for hard-to-reach areas like the back.
The mystery shopper was very impressed by how empathetic and sympathetic Andrea was in her dealing with the shopper’s medical issue. each time she dealt with an enquiry, she asked if there was anything else that she could help with as well.
The shopper found her to be very helpful, professional and polite.
Throughout their visit to the store, the mystery shopper found the atmosphere in the pharmacy to be extremely welcoming and warm.
The team members in the store were very friendly and it was obvious that they worked well together as a team.
The shopper felt that this teamwork helped to reassure customers/patients that they were being given professional, correct and thorough information in a timely manner.
every aspect of this pharmacy impressed the mystery shopper. From the overall appearance of the premises, which was clean, well stocked and well displayed, to the warm ambience, to the excellent level of customer service and superb teamwork, the mystery shopper concluded that they would have no issue in terms of either returning to the store personally, or in terms of recommending the pharmacy to family and friends.
‘Customer service is very important for all of Bradley's Pharmacy. It’s basically at the heart of everything we do. We try every day to provide the highest level of service and this award is for all the team. I think all of our patients will think we are totally deserving of this.’ Patrick McMahon, Bradley's Pharmacy, Omagh
‘This event brings together some of the greatest talents in community pharmacy in Northern Ireland and it has been an absolute honour for Pharmsmart to be involved.’ Taskeel Khan, MD, Pharmsmart
Patrick McMahon and the team from Bradley's Pharmacy, Omagh
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