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TECHNOLOGY


How to effectively use data to boost your business


Nowadays, companies hold an incredible amount of data, but could your company be more effective at using it? Peter Storer, Managing Director of Green Giant Consulting, looks at the versatility of data and how to best utilise it.


Businesses have always relied on data, but since the introduction of digital data it has become apparent that using it can give companies a sustainable competitive edge. As with any major business decision, it is imperative to get buy-in from top level executives to establish data- driven strategies.


IS YOUR DATA ACCURATE? It is, however, just as important to ensure that the data is collected accurately. The information needs to be


updated regularly and stored safely. If the data has been collected randomly it may be useless, as chances are it is inaccurate. In this case, it is best to start


over before spending large amounts on analysing worthless data which lead to inaccurate results.


PRESENTING BIG DATA Once you are convinced you are dealing with valuable data, you want to draw insights from it. Some people find dealing with numbers more difficult. For that reason, it is important that any results are also presented in a visual manner, using charts and graphs that make complex data easier to understand. Visual representation of numbers will make it easier to share your insights companywide.


THE MANY USES OF BIG DATA Big data can influence decisions throughout the company, from HR and supply chain to marketing. It is therefore important that companies not only collect data but analyse it properly, draw relevant conclusions and in turn shape them into effective strategies. As an example, let’s look at


marketing. Companies can use data


to make decisions about offering new products or services to existing customers, or even serve a whole new set of customers. Customer data can help to make personalised recommendations or supply customers with special customised offers that are relevant to them. This can improve up-sell and cross-sell opportunities. On the customer acquisition side,


big data can help shine a light on the customer journey. Where in the buying cycle are we losing potential customers and where is improvement needed? What are appropriate marketing campaigns for our desired target customers? This kind of knowledge can reduce customer acquisition costs and increase conversion rates. It becomes apparent that if a company learns how to utilise this information correctly, it can benefit enormously.


Helping your business grow


  


 


  


e: steve.ohare@scloconsulting.co.uk t: 07879 442629 SCLO Consulting


business network November 2018 71


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