TRAINING & EVENTS CHAMBER BUSINESS TRAINING


The Chamber offers a wide and diverse range of training support for members and non-members alike, all with the aim of enhancing skills, developing knowledge and driving the growth of your business


OCT/NOV 2017


Customer service excellence Date: 24 October Location: Derby


Link building using SEO Date: 24 October Location: Nottingham


Advanced Excel Date: 25 October Location: Chesterfield


ILM Level 2 – award in leadership and team skills Date: 31 October Location: Nottingham


Office 365 for business Date: 31 October Location: Nottingham


How to conduct an effective appraisal meeting Date: 1 November Location: Nottingham


How to win business with large organisations Date: 3 November Location: Nottingham


Facebook for business Date: 7 November Location: Derby


Time management Date: 7 November Location: Chesterfield


How to write marketing materials Date: 8 November Location: Nottingham


ILM Level 2 – award in customer care Date: 8 November Location: Nottingham


Minute-taking Date: 9 November Location: Chesterfield


Project management Date: 9 November Location: Leicester


Twitter for business Date: 10 November Location: Nottingham


Emergency first aid at work Date: 14 November Location: Leicester


46 business network October 2017 FOCUS ON: LEADERSHIP AND MANAGEMENT


Chamber Business Training - Meeting the needs for leadership and management training at every level


DIRECTOR DEVELOPMENT PROGRAMME SIX-DAY PROGRAMME


As a director, someone responsible for the daily operations of a company, organisation, or corporate division, who do you go to for direction? What if you could meet and learn with like-minded individuals? Our six-day programme asks what your vision is for your business and looks at how to get your people to make this vision happen. This practical how-to programme will help you to get


the best from your business and your employees. If you’re a director or senior manager in a company, this programme is designed to make a real difference in the ability of your business to consistently achieve objectives. It will give you the tools you need to make your business thrive and survive.


Next courses: 2 November - Nottingham 9 January - Chesterfield


NEW – FIRST-LINE MANAGER DEVELOPMENT PROGRAMME – FIVE-DAY PROGRAMME


First-line managers operate their departments. They assign tasks, manage work flow, monitor the quality of work, deal with employee problems and keep the middle and executive managers informed of problems and successes at ground level in the company. A 2011 Harvard Business School working paper


pointed out that when a company undertakes the task of improving internal and external operational processes, the first-line managers are the best source of information on true process problems and can often offer the best, most workable solutions. This is because they have first- hand views of the results of company policy, strategic initiatives, marketing and production capabilities. A first-line manager must have the ear of upper managers. First-line managers can be project managers, functional managers, product managers or general managers. Whatever their tasks, their roles in the information chain to top management govern the quality of the information they receive from the employees in their work groups. If first-line managers are given a voice in company fact-finding for planning purposes, line employees will tend to proactively report problems and offer solutions to improve company processes and procedures. Our five-day programme is focused on the key topics


needed to be effective and efficient within a first-line manager role – where decisions made often have implications on others including those in other departments and upon internal and external customers and partner organisations.


Next courses: 17 January – Nottingham 12 February – Chesterfield


EFFECTIVE TEAM LEADER


A team leader is someone who provides direction, instructions and guidance to a group of individuals, for the purpose of achieving a certain goal. Our two-day course is for newly-appointed team leaders, or existing leaders seeking a working knowledge of good practice techniques in managing and getting the best from teams.


Next courses 19 and 20 December – Chesterfield 24 and 25 January – Leicester 27 and 28 February – Nottingham 28 and 29 March – Derby


FRIEND TO SUPERVISOR


A supervisor is someone who will organise a group and see that it properly performs its outcome. Our one-day course is for anyone who finds themselves struggling to establish themselves as a team leader or supervisor.


Next courses: 14 November – Nottingham 6 December – Leicester 14 February – Chesterfield 7 March – Derby


Other leadership support courses are available and include Project management; Effective appraisal meetings; Presentation skills and Understanding finance. Drop us an email if you would like a copy of our


new training programme. Listing upcoming courses, this programme will help you plan your training requirements over the next six months.


Copies are available online or email business.training@emc-dnl.co.uk and we will forward you a copy.


A full list of training courses can be found at www.emc-dnl.co.uk/training or call 0333 320 0333 ext 2153


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64