CHAMBER NEWS
Positive results revealed in satisfaction survey
Results from the recent Chamber satisfaction survey have been collated and analysed. The Chamber satisfaction survey
is one of the main ways in which the Chamber learns about what is working well and where it can improve in order to continue its vision to ‘enhance East Midlands businesses’. As a business representation
organisation, feedback from members is of fundamental importance, and the Chamber’s thanks goes out to all those that took the time to offer their assessment and feedback of current Chamber activity. Overall, the satisfaction rating
has improved by four per cent from last year, with a seven per cent increase in members that informed us that they are extremely satisfied with Chamber membership. This also translated into a reduction in the number of dissatisfied respondents, which reduced by almost half on last year’s results. The four main reasons for
businesses joining the Chamber
David Pearson
were identified as business growth, raising profile, connecting with regional businesses and taking advantage of business information and legislation. Specifically, the wide range of Chamber-led events available to members, including networking, business support and major events, featured as the most important service that the Chamber provides. Despite the overall positive
nature of member responses, there
were various aspects of Chamber activity that members suggested could be enhanced. Comments ranged from the need
to offer a greater range of locations for events across the three counties, the need to showcase more effectively the wide range of products accessible through Chamber membership and the requirement to enhance the Chamber website’s functionality. David Pearson, the Chamber’s
Director of Partnerships and Membership Services, said: “The rise in the satisfaction rating is very pleasing and it is both rewarding and encouraging to see that members are benefitting in large numbers from membership. “However, as with any
organisation, there are areas in which we can improve and we will not be resting on our laurels. Any negative feedback offered in the survey has already been scrutinised and, where necessary, acted on to ensure we continue to offer maximum return on investment to our 4,000+ membership.”
QES Q2 prize draw winners announced
The winner of the Quarterly Economic Survey (QES) Q2 prize draw has been announced as Leicestershire- based Empire Accounts, with representatives of the business receiving a complimentary meal at the new Whisk and Ladle Bar and Kitchen, Hilton, East Midlands Airport. Empire Accounts was
entered into the free prize draw after it took part in the short, quarterly survey. The Chamber’s QES is an important tool for gauging business confidence and offers members the opportunity to have their say on the future direction of Chamber policy. The survey for QES Q3 is
now live, with this quarter’s prize draw two tickets, courtesy of bmi regional, from/to Birmingham airport to Nuremberg, with the draw taking place on 14 September.
To take the short survey, please visit
bit.ly/EMCQES
business network September 2017
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